Technical Specialist

ENVIRONMENT:

A leading Cloud Solutions company is on the hunt for a highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect and trusted advisor for their customers, designing, deploying, and managing sophisticated communication solutions that solve real-world business problems. You will be at the forefront of their innovation, working with a diverse technology stack that includes VoIP, cloud platforms, and emerging AI. If you are a natural problem-solver with a passion for technology and a talent for building strong customer relationships, we want to hear from you.

DUTIES:

• Solution Lifecycle: Responsible for the entire solution lifecycle, from initial design to successful implementation and ongoing optimisation.
• Solution Architecture & Design: Architect, design, and deploy bespoke VoIP and contact center solutions that meet and exceed client expectations.
• Technical Leadership: Act as the subject matter expert for their product suite, guiding clients through complex technical challenges and demonstrating the value of their offerings through compelling presentations and demos.
• Project Collaboration: Work closely with the Projects department to ensure solutions are delivered on time, within budget, and to the highest standard.
• Infrastructure Management: Install, configure, and maintain network services, servers (including clusters), and software. You will manage system backups, monitor performance, and perform advanced troubleshooting to ensure maximum uptime and reliability.
• Client Enablement: Provide detailed training to clients, empowering them to make the most of their new systems. You will also analyse their business processes to identify opportunities for improvement.
• Commercial Acumen: Contribute to tender bids and formulate solution pricing and quotes, aligning technical possibilities with commercial goals.
• Innovation & Strategy: Maintain the future roadmap for solution upgrades and run pilot programs (POCs) for new technologies within customer environments.

REQUIREMENTS:

Qualifications and Experience:

• Matric essential
• Relevant tertiary qualification or equivalent experience essential
• 6+ years in a technical customer-facing role (e.g., 1st/2nd Line Support, Technical Account Management).
• 5+ years of hands-on experience with VoIP and IP Telephony technologies.
• Proven expertise in network diagnostics and proficiency with monitoring tools (e.g., Zabbix).
• A valid driver's license and your own reliable transport are required.
• Technical Toolkit will include demonstrable knowledge and experience in the foll
  
  https://www.executiveplacements.com/Jobs/T/Technical-Specialist-1254589-Job-Search-01-22-2026-02-00-19-AM.asp?sid=gumtree