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Software Support Consultant
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19 hours ago724 views
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General Details
Description
Responsibilities:
Requirements:
Apply today!
- Provide software & hardware support on all our products.
- Build solid business relationships with our clients.
- Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers and the development team.
- Ensure the proper recording and closure of all issues.
- Complete onsite networking fault prevention, as well as resolved onsite challenges.
- Prepare accurate and timely reports.
Requirements:
- 2 years experience in the time & attendance/access control field would be ideal.
- Must have at least 2 years' telephonic, call centre and field support experience.
- A+ and N+ certification and networking experience.
- Excellent written and verbal communication skills.
- Valid drivers license.
Apply today!
https://www.jobplacements.com/Jobs/S/Software-Support-Consultant-1273789-Job-Search-04-17-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1354940560
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Job Placements
Selling for 1 year
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Requirements:Matric & relevant IT qualificationCompTIA A+ and N+ Certifications (advantageous).Microsoft certifications 35 years in desktop or end-user IT support roles.Own reliable transport (advantageous but not mandatory)Responsibilities: Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations;Install Line of Business System and applications on client computer and dedicated computer systems;2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams;2nd Level Support for line of business and IT Systems Software and escalations to vendor or departments;Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).Work within established configuration and Change Management Policies to ensure awareness, approval and success of changes made to the Configuration Items;Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role;Hands-on experience with Windows/Linux/Mac OS environments;Good understanding of computer systems, mobile devices, and other tech products;Ability to diagnose and troubleshoot various levels technical issues;Familiarity with Remote Desktop Applications;Excellent problem-solving and Communication Skills;Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
https://www.executiveplacements.com/Jobs/D/Desktop-Engineer-1260741-Job-Search-04-17-2026-00-00-00-AM.asp?sid=gumtree
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