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Senior Helpdesk Support L3

4 hours ago8 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
  • Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools such as Intune, PowerShell, Autopilot, and workflow automation platforms.
  • Manage and enhance secure access controls through Microsoft Entra ID, Conditional Access policies, and Microsoft 365 security configurations to ensure strong identity and device protection.
  • Support hybrid network environments, including design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
  • Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
  • Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
  • Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.

Job Experience and skill required
  • 5+ Years experience in IT Operations l Support with at least 2 - 3 years in a Senior Capacity
  • Strong Azure and Entra ID, including hybrid identity, role-based access control, and conditional Access policies
  • Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devised.
  • Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, Wifi, Vlans)
  • Proficiency with PowerShell scripting or similar tools for automation and bulk actions
  • Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, Compliance tools - advantage

Apply now!


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