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Senior Helpdesk Support L3
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
Job Experience and skill required
Apply now!
- Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools such as Intune, PowerShell, Autopilot, and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID, Conditional Access policies, and Microsoft 365 security configurations to ensure strong identity and device protection.
- Support hybrid network environments, including design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
- Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.
Job Experience and skill required
- 5+ Years experience in IT Operations l Support with at least 2 - 3 years in a Senior Capacity
- Strong Azure and Entra ID, including hybrid identity, role-based access control, and conditional Access policies
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devised.
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, Wifi, Vlans)
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, Compliance tools - advantage
Apply now!
https://www.executiveplacements.com/Jobs/S/Senior-Helpdesk-Support-L3-1268795-Job-Search-03-05-2026-04-14-56-AM.asp?sid=gumtree
Id Subtitle 1351421388
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Executive Placements
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Intermediate IT TechnicianJoin a team as an Intermediate IT Technician focusing on Microsoft 365 environments and technical support.East Rand (Johannesburg) | R18 000 - R22 000About Our ClientThe client is seeking an Intermediate IT Technician to join their technical operations. The business requires a candidate with a stable job history and specific Microsoft certifications.The Role: Intermediate IT TechnicianThe purpose of this role is to provide technical support and administration within Microsoft 365 and networked environments. The role contributes to the business by maintaining identity, security, and endpoint administration while ensuring reliable IT operations. The main focus areas include Microsoft 365 administration, networking, and ERP technical support.Key ResponsibilitiesProvide 5 years of experience with a stable job history of at least 3 years per company.Administer Microsoft 365 environments including Identity, Access, and Information Security.Manage Teams, Messaging, and Endpoint administration.Maintain DHCP, DNS, and Active Directory services.Execute Powershell Scripting for task automation and system management.Utilize A+ and N+ knowledge to support network and hardware requirements.Support Fortinet Firewalls and accounting/ERP systems including Pastel, Sage 300, and Business Central.About You5 years of experience in IT technical roles.Minimum of 3 years tenure at previous employers.Valid drivers license and own transport.MS-102: Microsoft 365 Administrator certification.Microsoft Certified: Identity and Access Administrator Associate.Microsoft Certified: Information Security Administrator Associate.Microsoft 365 Certified: Teams Administrator Associate.Microsoft 365 Certified: Messaging Administrator Associate.Microsoft 365 Certified: Endpoint Administrator Associate.Technical skills with Fortinet Firewalls (Beneficial).Experience with Pastel Accounting, Sage 300 ERP, or Microsoft Business Central ERP (Beneficial).
https://www.jobplacements.com/Jobs/I/Intermediate-IT-Technician-1267691-Job-Search-3-3-2026-3-59-10-AM.asp?sid=gumtree
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