Senior Financial Systems Engineer

Key Responsibilities

• Provide Level 3 support for Oracle E-Business Suite applications including Financials, Inventory, Projects, Purchasing, and iProcurement.
• Perform root cause analysis for production issues and ensure timely resolution of system incidents.
• Monitor and manage system tickets through ServiceNow, ensuring prompt triage and resolution.
• Work closely with Oracle Support and internal IT teams to resolve technical issues and maintain system stability.
• Support month-end financial close processes across subledgers and general ledger systems.
• Analyse Oracle patches, coordinate regression testing, and support production deployments.
• Participate in system upgrades, rollouts, and new releases, including UAT support and post-implementation troubleshooting.
• Identify opportunities to improve operational efficiencies and system processes.
• Act as a trusted advisor to business stakeholders regarding the effective use of financial systems.
• Document best practices and support procedures.
• Mentor junior system engineers and collaborate across IT teams including QA, development, business analysts, and database administrators.
• Manage small process improvement projects when required.

Requirements

• Bachelors degree or equivalent qualification.
• Minimum 7 years experience supporting Oracle E-Business Suite applications.
• Strong troubleshooting and analytical problem-solving skills.
• Experience working with SQL queries and relational databases (TOAD or similar tools).
• Understanding of finance and accounting processes is advantageous.
• Experience supporting ERP systems in a global environment.
• Strong communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.