Level 2 IT Support Engineer

Your Mission in the Winter Wonderland
Be the icebreaker for technical issuestroubleshoot and resolve problems swiftly
Deliver world-class customer service that warms even the coldest client day
Work solo in the field or as part of a blizzard-busting tech team
Research and implement cutting-edge tech improvements for clients
Mentor junior techsbecause even snowflakes need guidance to form a strong avalanche

Your Gear (Tech Stack)
Networking Skills: Security+, Network+ or equivalent experience
Windows 10 Mastery: Printer issues? Youll melt them like spring sunshine
Microsoft Cloud: Office 365, Azure, Azure ADif you know the difference between Office 365 and Microsoft 365, youre already ahead of the snowpack
Familiarity with Cisco, HP, Dell, Datto, Sophosthe ice axes of IT

Perks Thatll Keep You Toasty
Work-from-home flexibility when the snow drifts high
Company laptop & phoneyour survival kit
Free parking, flu jabs, fruit, and drinks
35 days holidaybecause even snow warriors need a thaw
Private healthcare, pension scheme, and tailored development plans
Fun office vibe: Think pods, gaming consoles, and bi-monthly socials
Up to 10 days of training per yearstay sharp like an icicle

Why Youll Love This Role
Variety: From law firms to construction sitesyour terrain changes like winter landscapes
Culture: Flexible, collaborative, and community-driven
Tech: Only the latest and greatestbecause outdated gear is like skating on thin ice


Contact Seth Hickley at