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L1 /L2 Engineer
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Essential Job Functions
- Problems/Issues/Defects Recording and Dissemination
- Diagnostics of Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Problems/Issues/Defects Analysis
- Follow-up and Resolve Problems/Issues/Defects within SLA
- Workaround, Corrective Fixes, Removal of Data Errors
- Application Maintenance
- Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
- Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
- Pro-Active Communications (internal and external)
- Bill run execution and Support
- Deployment Support
- UAT and Post-Production testing support.
- Flexibility to work in shifts.
- Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.
- Good Analytical Skills
- Knowledge on Shell scripting
- Knowledge on Rancher and Docker is an advantage.
- 0-4 yrs
- Minimum Qualification / Education
- Bachelors degree in computer science or equivalent
- Knowledge of Service offering
- Knowledge of BSS operating procedures, CRM and Billing
- Telecom Software
- BSS solutions for billing and customer care domain
- Must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.
- Ready to travel to customer sites.
https://www.executiveplacements.com/Jobs/L/L1-L2-Engineer-1241512-Job-Search-11-21-2025-10-34-16-AM.asp?sid=gumtree
Id Subtitle 1344920405
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Executive Placements
Selling for 11+ months
Total Ads4.26K
Active Ads4.26K
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10.12MTotal Views
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KEY RESPONSIBILITIES:Both reactive and proactive work within the client portfolio both remote and onsitePlanning and implementing projectsAnalysing client environments and recommending improvements according to best practiceAdvanced knowledge and experience in resolution of workstation and server software and hardware issues as well as networking and peripheralsBuilding and Maintaining Servers, including Hardware, RAID, Hypervisor, OS (AD, DNS, DHCP), Roles and applicationsTS/RDS EnvironmentsScripting ability including but not limited to PowerShellNetworking configuration as well as advanced knowledge of TCP/IP and ability to resolve complex networking issues.In-depth knowledge of LANs and WANsDemonstrated experience in firewall configuration and troubleshootingAbility to setup and maintain AV and Backup SolutionsOffice 365, Teams, SharePoint, and AzureVOIPMinimum 5 Years ExperienceREQUIREMENTSMatricFurther qualifications an advantage (MCSE, CCNA, Diploma, etc)Valid Drivers Licence and Own Car
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1245913-Job-Search-12-10-2025-04-01-15-AM.asp?sid=gumtree
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