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IT Service Delivery Manager
Reason for Reporting
Location: Hybrid
Employment Type: Full-Time
Industry: Information Technology | IT Services | IT Operations
About the Role
WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service performance, manage third-party vendors, and act as a key bridge between IT teams and business stakeholders. It is ideal for someone early in their IT career with a solid technical foundation and a passion for operational excellence.
Key Responsibilities
Manage day-to-day IT service delivery across systems and platforms
Monitor service performance and ensure SLAs/KPIs are met
Resolve incidents, problems, and service requests within defined timeframes
Identify and address service risks or performance gaps
Serve as a liaison between IT and business stakeholders
Coordinate incident response, root cause analysis, and change management
Liaise with vendors and monitor third-party service level compliance
Maintain accurate service documentation and contribute to governance
Drive continuous improvement aligned with ITIL best practices
What You’ll Bring
Minimum 3 years’ experience in IT service delivery or operations
IT degree or diploma (e.g., Computer Science, Information Systems)
Working knowledge of IT infrastructure and support environments
- https://www.executiveplacements.com/Jobs/I/IT-Service-Delivery-Manager-1254579-Job-Search-01-22-2026-02-00-19-AM.asp?sid=gumtree
