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Help Desk Technician
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General Details
Description
Job & Company Description:
Im looking for Help Desk Technicians who can provide first-line and second-line support across hardware, software, and network environments.
Key Responsibilities:
Education:
Apply now!
Im looking for Help Desk Technicians who can provide first-line and second-line support across hardware, software, and network environments.
Key Responsibilities:
- Provide 1st & 2nd line technical support to end-users.
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, and mobile devices.
- Assist with Microsoft 365 support.
- Log, track, and resolve incidents using ticketing systems.
- Support printers, scanners, and peripheral devices.
- Perform basic network troubleshooting (WiFi, LAN, DNS, DHCP).
Education:
- Relevant IT Diploma, Certificate, or A+ / N+ / CompTIA Qualifications.
- 2+ years experience in an IT Support / Help Desk / Service Desk role.
- Strong troubleshooting skills across Windows OS and Microsoft 365.
- Experience with Active Directory.
- Familiarity with ticketing systems (JIRA, Freshdesk, ServiceNow, etc.).
- Experience with networking: TCP/IP, DNS, DHCP, LAN/WAN.
- Experience supporting hardware (laptops, desktops, printers).
Apply now!
https://www.jobplacements.com/Jobs/H/Help-Desk-Technician-1246229-Job-Search-12-11-2025-04-13-16-AM.asp?sid=gumtree
Id Subtitle 1344362243
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Key Responsibilities:Be the technical lead for escalations, complex troubleshooting, and solution designPlan and implement infrastructure projects from start to finishReview and improve client environments for performance, security, and efficiencyBring automation and structure to MSP operationsManage and mentor the support team, ensuring tickets are actioned on timeMaintain documentation, processes, and best practicesRequirements:5+ years in a senior IT support/technical lead roleStrong track record with Windows Server, Hyper-V, firewalls, networking, VoIP, and cloudExperience designing and implementing technical solutionsScripting skills (PowerShell preferred)Excellent communication and leadership skillsDrivers license & own vehicleRelevant certifications (MCSE, CCNA, etc.) advantageousTech Stack:Windows & Windows Server (AD, DNS, DHCP, Hyper-V, Group Policy, etc.)Networking (LAN/WAN, VLANs, advanced TCP/IP, switching, wireless)FortiGate Firewalls (configuration, troubleshooting, optimisation)3CX VoIP systemsMicrosoft 365, Teams, SharePoint, Entra, AzureBackup & Security solutions (AV, EDR, SOC, patching)
https://www.executiveplacements.com/Jobs/S/Senior-IT-Support--Technical-Lead-1245912-Job-Search-12-10-2025-04-01-15-AM.asp?sid=gumtree
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