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Communications & Engagement Specialist
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1 month ago293 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
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Requirements:2 to 5 years experience in customer success, account management, or a similar client facing roleExposure to SaaS, operations, or field service environments is beneficialStrong communication and problem solving skillsComfortable managing onboarding, training, and ongoing client relationshipsKey Responsibilities:Client Relationship ManagementAct as the primary point of contact for assigned clients, building strong and lasting relationships.Regularly engage with clients to understand their business goals and how the platform can support them.Conduct regular checkâ??ins, reviews, and performance evaluations.Onboarding & ImplementationOversee the onboarding process for new clients, ensuring a smooth transition.Collaborate with the implementation team for timely deployment.Ensure accounts are correctly configured before goâ??live.Drive real usage in the field, not just system setup.Support & Issue ResolutionServe as an escalation point for client issues and coordinate resolution with internal teams.Proactively identify and address potential challenges impacting satisfaction or retention.Training & EnablementProvide training and resources to ensure effective platform use.Develop customized solutions and workflows tailored to client needs.Client Advocacy & FeedbackAct as the voice of the client internally, sharing feedback with product, support, and development teams.Advocate for client needs while aligning with organizational goals.Performance Monitoring & ReportingTrack success metrics, usage data, and KPIs to assess client value.Provide regular performance updates and strategic recommendations.Renewals & UpsellingDrive retention by ensuring satisfaction and continued usage.Identify upselling and crossâ??selling opportunities.Own retention and expansion revenue targets.Prevent churn and identify growth opportunities across sites, users, and modules. Skills & CompetenciesEssential SkillsCustomer Relationship ManagementProblemâ??SolvingTechnical Proficiency with SaaS platformsStrong Communication (verbal and written)Analytical ThinkingCore CompetenciesClientâ??Centric MindsetTeam CollaborationOrganizational SkillsAdaptabilityLeadershipPerformance & Success MetricsDrive successful client onboarding within defined timelines.Monitor and improve client usage, engagement, and adoption.Maintain high retention rates by proactively addressing risks.Identify and execute opportunities
https://www.jobplacements.com/Jobs/C/Client-Success-Manager-1282073-Job-Search-04-17-2026-10-00-11-AM.asp?sid=gumtree
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