Client Support Specialist

Resolve escalated client queries, provide technical insight, and contribute to service improvement through proactive analysis.

A key summary of the job specification is provided below. Full details are available after shortlisting.

Key Responsibilities

• Resolve escalated client support queries in line with defined service standards and turnaround times.
• Log and manage support cases accurately and in real time.
• Handle product and technical escalations requiring deeper investigation.
• Analyse data (including SQL queries where required) to identify inconsistencies and root causes.
• Actively manage and prioritise a backlog of complex cases to ensure timely resolution.
• Identify recurring issues or trends and escalate potential systemic risks.
• Support peers and contribute to overall team effectiveness.

Requirements

• Matric (tertiary qualification preferred).
• Minimum 2 years client service experience within healthcare and/or IT environments.
• Experience training clients on software products.
• Strong analytical and problem-solving capability.
• Proficiency in English and at least one other official language.
• SQL knowledge and understanding of the private medical industry are advantageous.

The final remuneration package will be based on market standards, considering your qualifications, skills, and experience.

NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range potentially suitable candidates to the advertised position. This doesnt automatically mean that a successful candidate can claim an offer for the maximum advertised salary. It is the prerogative of the future employer to offer a candidate a market related remuneration package in line with the candidates qualifications, skills and level of experience