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Channel Support Specialist - Hybrid
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8 hours ago8 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
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The Environment Youll Be Stepping Into:Youll be joining a fast-paced, cloud-first environment where reliability, security, and scale matter. The business operates across modern Microsoft, Azure, and networked platforms, supporting users and systems that cannot afford downtime.This role sits at the senior escalation layer, working closely with security, infrastructure, and operations teams. Youll have the autonomy to improve systems, automate repetitive work, and set technical direction during incidents.What Youll Own Day-to-Day:Act as the senior escalation point for complex incidents across endpoints, identity, VPN/ZTNA, networking, and cloud-connected servicesLead and deliver automation initiatives to reduce repetitive tickets and manual effort (Intune, PowerShell, Autopilot, and workflow automation)Maintain and enhance secure access control using Entra ID, Conditional Access, and Microsoft 365 security policiesSupport and troubleshoot hybrid network environments, including Azure hub-and-spoke designs and FortiGate VPN/ZTNAHandle escalated security-related incidents, such as account compromise, MFA anomalies, and mail quarantine issuesProvide calm, clear technical leadership during incidents and service disruptionsBuild and improve runbooks, processes, and automation strategies to upskill L1 and triage teamsWhat Youll Need to Succeed:Your Background:5+ years experience in IT operations / IT support environmentsAt least 23 years operating in a senior escalation or advanced support roleYour Technical Skill Set:Strong Azure and Entra ID experience (hybrid identity, RBAC, and conditional access)Solid endpoint management experience using Intune and Autopilot (Windows & macOS)Hands-on troubleshooting with FortiGate VPN/ZTNA and core networking concepts (routing, DNS, Wi-Fi, and VLANs)PowerShell scripting skills (or similar) for automation and bulk operationsExperience working with Microsoft 365, ideally the E5 stack (Defender, Purview, and compliance tools advantageous)Non-Negotiables:Ability to context-switch across multiple technical domainsProven ability to perform under pressure during high-impact incidentsComfortable working in high-growth, low-handholding environmentsThe Kind of Person Who Thrives Here:Technically curious and constantly looking for better ways to do thingsCalm, decisive, and structured when incidents hitOutcome-focused, with a strong sense of service qualityComfortable collaborating across teams but confident working independentlyApply Now!For more exciting Financ
https://www.jobplacements.com/Jobs/H/Help-desk-Technician-L3-1257849-Job-Search-02-02-2026-00-00-00-AM.asp?sid=gumtree
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