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Business Analyst

1 day ago18 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description

  • Service maps/value stream maps(AS-IS and TO-BE where agreed) for CMDB, Catalogue, and DR.
  • Process documentation(BPMN/visio-level or equivalent) including:
    • triggers, steps, decision points, handoffs, exceptions
    • inputs/outputs, systems/tools used, records produced
  • RACI per process and per key artifact (CI records, service records, DR runbooks).
  • Requirements backlog(prioritized) for tooling/config changes and data gaps:
    • user stories/use cases, acceptance criteria, non-functional requirements
  • Data model artefactswhere relevant:
    • CI model, attribute dictionary, service catalogue data dictionary
  • Gap analysisand recommendations:
    • people/process/tool gaps, quick wins, risks, and dependencies
  • Workshop outputs:
    • confirmed scope, assumptions, decisions log, open actions list
  • BA approach / activities
  • Run structured workshops and 1:1 interviews with SMEs across Operations, Service Desk, App/Infra, Security, Risk/BCP, and Service Owners.
  • Validate findings with walkthroughs and "day-in-the-life" scenarios:
    • incident impact analysis using CMDB relationships
    • request fulfilment from catalogue item to completion
    • DR invocation and recovery test simulation
  • Establish and maintain a single repository for artefacts (Confluence/SharePoint) with version control and approval workflow.
  • Stakeholders & access required (we will facilitate)
  • Access to current documentation (policies, SOPs, runbooks, catalog exports, CMDB schema/integrations list).
  • Access to tool SMEs/admins (ITSM tool, CMDB/discovery, portal, monitoring, backup/DR tooling).
  • Availability of service owners and DR owners for validation and sign-off.
  • Quality / acceptance criteria
  • Each process map includes: scope, triggers, step-by-step flow, roles, inputs/outputs, exceptions, and tool touchpoints.
  • Each service map clearly shows dependencies and ownership.
  • Artefacts are reviewed and formally signed off by nominated process/service owners.
  • Requirements backlog is prioritized with clear acceptance criteria and "definition of done".

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Executive Placements
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