Applications Administrator and Developer

Role:
Responsible for the administration, configuration, maintenance of our clients SaaS platforms and their data. Contribute to the development, implementation and integration of SaaS applications, databases and reporting functionality. Collaborate with the Digital Transformation team, ensuring system stability, upkeep and progress on our clients digital journey and milestones are achieved through system support activities. Collaborate with all other internal customer departments, including Internal IT, to deliver internal improvements to workflow processes and data throughout the organisation.

Key Performance Areas:

• Business Applications Administration 30%
• System Workflow Management 20%
• Data Management 20%
• Incident and User Support 20%
• Digital Transformation Initiatives Support 10%

Competency Requirements for Position
Knowledge:

• Application Configuration and Management (Users, Groups, Access, Permissions)
• SaaS Workflow orientated Platforms
• CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk)
• Data, Information and Analytics Platforms. (Excel, PowerBI etc.)
• Knowledge documentation and management.
• Data Engineering & Integrity
• Application Development & Integration

Skills:

• Broad System and User Administration.
• Business Workflow Construction and Implementation.
• Strong internal customer orientated outlook.
• Organizational change capability.
• Skills in managing cross functional departments, systems and incidents.
• Organized, diligent with an eye for data detail.
• Information management including presentation and communication skills.
• Experience with data mapping and data migration.
• Experience in:
  • API Integration
  • JSON
  • REST
  • cURL
  • Postman
  • MySQL / MongoDB
  • MySQL Stored Procedures
  • MySQL Workbench
  • FreshWorks products and their development environments, workflows, webhooks etc.
  • Experience in Zapier and Python advantageous

Behavioral:

• Systemic (end to end) thinker
• Excellent team participation and customer skills
• Ability to influence business stakeholders
• Analytical, problem- solving skills
• Decisive
• Results driven
• Stress tolerance

Minimum Qualification:

• Degree in Computer Science, Information Technology, or a related field
• Certifications in SaaS services (Service Now (or ITSM equivalent), Azure, Google Cloud)

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