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Account Manager
1 Photo(s)
9 days ago28 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
Technical SupportProvide first-line support for all IT helpdesk queries (onsite and remote).Troubleshoot and resolve hardware, software, account, and basic network issues.Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.Support operating systems, business applications, productivity tools, and email platforms.Assist with user account setups, password resets, and access troubleshooting.Log, track, and manage IT service tickets using the approved ticketing platform.Systems, Network & Infrastructure AdministrationMonitor performance and availability of servers, network devices, Wi-Fi, and firewalls.Manage user provisioning, group access, and permissions in Active Directory / Azure AD.Perform routine system checks, monitor IT health indicators, and escalate risks.Support backup operations, restoration testing, and disaster recovery activities.Security & ComplianceApply cybersecurity controls including antivirus, patches, MFA, and access restrictions.Assist with compliance to IT policies, data protection requirements, and regulatory standards.Conduct periodic system audits and maintain accurate documentation.Identify opportunities to enhance IT security and reduce vulnerabilities.Asset & Vendor ManagementMaintain a complete and accurate inventory of all IT hardware and software.Manage procurement, license renewals, warranty tracking, and equipment lifecycle processes.Coordinate with external vendors for repairs, replacements, and escalations.Track asset status, requests, and updates through the approved tracking system.User Training, Documentation & Continuous ImprovementProvide training and guidance to staff on IT systems, tools, and best practices.Create and maintain IT guides, SOPs, quick reference documents, and knowledge-base content.Support onboarding and offboarding from an IT perspective, including device setup and access removal.Identify inefficiencies in IT support processes and recommend improvements to optimise workflows and user experience.Stay updated with modern IT practices and emerging technologies to recommend relevant enhancements.Daily Operational ChecksSwitch on all office TVs, monitors, and display screens each morning and verify functionality.Shut down all TVs, monitors, and display screens at the end of day.Conduct daily IT readiness checks to ensure smooth business operations.MINIMUM REQUIREMENTSEducationHigher Certificate or Diploma in Information Technology, Computer Science, or a related field.Equivalent work experience will be considered.ExperienceAt least 1 year of experience in IT support, helpdesk, or syst
https://www.jobplacements.com/Jobs/J/Junior-IT-Support-Engineer-1251250-Job-Search-01-14-2026-02-00-48-AM.asp?sid=gumtree
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