2nd Line Transactional Banking Application Support

Company and Job Description:

A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Hostâ??toâ??Host (H2H) channels.

This role offers exposure to core transactional systems, enterprise clients, and crossâ??functional technology teams, while providing the opportunity to deepen expertise within payments, integrations, and production support. You will play a key role in ensuring system stability, client continuity, and highâ??quality service delivery in a highly regulated environment.


Key Responsibilities:

• Provide 2nd line application support for transactional banking platforms and Hostâ??toâ??Host channels
• Investigate and resolve application and integration issues using logs, SQL queries, and system analysis
• Perform daily system health checks and proactively monitor platform alerts
• Manage production incidents endâ??toâ??end within agreed SLAs, including escalation and stakeholder updates
• Conduct root cause analysis and drive permanent fixes in collaboration with IT teams
• Support releases, patches, postâ??implementation validation, and change activities
• Maintain accurate documentation, incident records, and operational procedures

Job Experience & Skills Required / Ideal Candidate Profile:

Qualification:

• Degree in Computer Science, Information Technology, Information Systems, or a related field

Experience:

• Minimum 5 years experience in application support, production support, or service delivery
• Proven experience within a banking or financial services environment
• Exposure to Transactional Banking, Payments, or Hostâ??toâ??Host (H2H) systems advantageous

Skills:

• Strong troubleshooting and root cause analysis capability
• Experience with SQL, application and system log analysis, and data extraction
• Understanding of endâ??toâ??end financial transaction flows
• Strong communication and stakeholder engagement skills
• Ability to work under pressure, manage multiple incidents, and take ownership

Apply now!

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