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Junior Facilities Manager
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General Details
Description
EDUCATION,SKILLS,EXPERIENCE:
Customer Service
- Grade 12
- Finance (Basic - Intermediate understanding) 2+ years.
- Possess a FM qualification or equivalent - (NQF level 4-6 Level)
- 3+ years of work experience with a focus on Facilities and Maintenance Management.
Customer Service
- Customer complaints are communicated via email or via the Contact Centre.
- Feedback is provided timeously to the person who raised the request.
- A high level of customer satisfaction is attained in all engagements.
- Interaction with customers on all aspects of their occupancy.
- Complaints and non-compliance to Code of Conduct are noted and communicated immediately to customer services for resolution.
- Manage the Access Procedures of SP Management on tenant process, (key barrels in building in particular during shut down period)
- Checklists on the FM Tool Set are completed in full and on time. Maintenance issues are logged proactively and reported within SLA time frame
- Follow-ups are conducted regularly and escalated to the Facility Manager if not concluded within the repair time frame
- Maintenance staff are not left unattended when working in occupied flats (with absent tenants)
- All maintenance jobs are completed as assigned in the most efficient manner and closed off on the FM tool set.
- Monitor and confirm availability of mechanical, electrical and fire systems, logging jobs to correct any work identified, thereby informing the maintenance
team. - Ensure all preventative maintenance tasks are complete, sign off on acceptable delivery performed by maintenance team or vendors.
- Ensuring all asset registers for the allocated building, including storerooms, are current at any given time. Any shortage or over stock noted with FM.
- Ensure both hot and cold-water provision in the allocated buildings meet user requirements, proactive resolution on issues noted.
- Participate and deliver the process deliverables for the Vacate and Intake seasons for students.
- Ensure all reporting on Vacate and Intake are completed on the day of occurrence, noting excessive wear and abuse to the FM/SFM on the same
day.
- Checklists are completed in full and on time on the FM Tool Set.
- Fire, Health and Safety issues are reported, captured and tracked to resolution as per SP FM Tool Set.
- Follow-ups are completed daily, and issues escalated to the Facility Manager / HSE Manager with no surprises and meeting of committed delivery timeframe.
- Building Soft services are provided as per Soft Services Service Level Agreement.
- https://www.jobplacements.com/Jobs/J/Junior-Facilities-Manager-1256126-Job-Search-01-27-2026-04-07-26-AM.asp?sid=gumtree
Id Subtitle 1348109028
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