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Junior Facilities Manager

3 days ago30 views
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General Details
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
EDUCATION,SKILLS,EXPERIENCE:
  • Grade 12
  • Finance (Basic - Intermediate understanding) 2+ years.
  • Possess a FM qualification or equivalent - (NQF level 4-6 Level)
  • 3+ years of work experience with a focus on Facilities and Maintenance Management.
KEY PERFORMANCE AREAS:

Customer Service
  • Customer complaints are communicated via email or via the Contact Centre.
  • Feedback is provided timeously to the person who raised the request.
  • A high level of customer satisfaction is attained in all engagements.
  • Interaction with customers on all aspects of their occupancy.
  • Complaints and non-compliance to Code of Conduct are noted and communicated immediately to customer services for resolution.
  • Manage the Access Procedures of SP Management on tenant process, (key barrels in building in particular during shut down period)
Operations and Asset Management
  • Checklists on the FM Tool Set are completed in full and on time. Maintenance issues are logged proactively and reported within SLA time frame
  • Follow-ups are conducted regularly and escalated to the Facility Manager if not concluded within the repair time frame
  • Maintenance staff are not left unattended when working in occupied flats (with absent tenants)
  • All maintenance jobs are completed as assigned in the most efficient manner and closed off on the FM tool set.
  • Monitor and confirm availability of mechanical, electrical and fire systems, logging jobs to correct any work identified, thereby informing the maintenance
    team.
  • Ensure all preventative maintenance tasks are complete, sign off on acceptable delivery performed by maintenance team or vendors.
  • Ensuring all asset registers for the allocated building, including storerooms, are current at any given time. Any shortage or over stock noted with FM.
  • Ensure both hot and cold-water provision in the allocated buildings meet user requirements, proactive resolution on issues noted.
  • Participate and deliver the process deliverables for the Vacate and Intake seasons for students.
  • Ensure all reporting on Vacate and Intake are completed on the day of occurrence, noting excessive wear and abuse to the FM/SFM on the same
    day.
Health and Safety:
  • Checklists are completed in full and on time on the FM Tool Set.
  • Fire, Health and Safety issues are reported, captured and tracked to resolution as per SP FM Tool Set.
  • Follow-ups are completed daily, and issues escalated to the Facility Manager / HSE Manager with no surprises and meeting of committed delivery timeframe.
Soft Service Delivery
  • Building Soft services are provided as per Soft Services Service Level Agreement.

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Job Placements
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