IT Technical Account Manager

Job Title: IT Technical Account Manager

Duties and Responsibilities:

• Client Relationship Management - Act as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnerships.
• Technical Oversight - Coordinate and manage technical solutions across network infrastructure, Microsoft environments, cloud services, and cybersecurity.
• Project Coordination - Oversee implementation of ICT projects, ensuring timely delivery and alignment with client requirements.
• Team Leadership - Provide guidance and support to technical teams, fostering collaboration and high performance.
• Strategic Advisory - Advise clients on technology strategies, upgrades, and best practices to optimize their IT environments.
• Issue Resolution - Manage escalations and ensure swift resolution of complex technical challenges.
• Reporting & Communication - Deliver clear, professional reports and maintain proactive communication with stakeholders.

Requirements & Minimum Qualification:

• National Matric Certificate (completed)
• Relevant IT certifications (CompTIA A+/N+, Microsoft 365 certifications preferred)
• Proven experience in technical account management or senior technical support role
• Strong understanding of Microsoft operating systems, network infrastructure, cloud technologies, and cybersecurity principles
• Excellent leadership, organizational, and communication skills (English and Afrikaans)
• Valid South African ID, driver's license, and own vehicle
• Residency in Pretoria, Johannesburg, or surrounding areas

Preferred Qualifications & Experience:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• 3+ years in technical account management or IT service delivery
• Familiarity with VOIP systems is preferred and cybersecurity practices
• Previous experience in Managed Services or ICT consulting