IT Support Technician

With branches across the country, our client rely on strong, efficient IT support to keep operations running smoothly. We are looking for an experienced and driven IT Support Technician to join their team and provide essential day-to-day support across our nationwide network.

The IT Support Technician will be responsible for troubleshooting and resolving hardware, software, and network issues. This role requires timely feedback to the IT Manager and effective communication with both internal teams and external stakeholders. You will ensure that all branches receive reliable, high-quality IT support to maintain seamless service delivery.

Because the company operates across multiple branches and business functions - from manufacturing to distribution and customer support - employees gain exposure to a wide variety of systems, teams, and business processes. This creates valuable opportunities for skill development and career progression.

Duties:

• Provide first-line and second-line IT support across all branches.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices.
• Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.
• Install, configure, and maintain IT equipment and peripherals.
• Monitor system performance and troubleshoot connectivity issues.
• Assist with user account creation, access control, and system configurations.
• Ensure adherence to IT best practices, policies, and security protocols.
• Log and track support queries while maintaining accurate documentation.
• Escalate complex issues when required and follow through to resolution.

Job Experience & Skills Required:


Qualifications:

• Matric (Grade 12)
• Diploma / Degree IT

Experience:

• 3 years experience in IT support
• Experience with Microsoft Server environments
• Networking experience (LAN/WAN, routers, switches, firewalls)
• Exposure to cloud technologies (Microsoft 365, Azure)
• Knowledge of backup solutions and cybersecurity best practices

Skills & Competencies:

• Ability to remain flexible and perform well under pressure
• Positive, solutions-driven attitude
• Strong attention to detail
• Willingness to share knowledge and support team collaboration
• High level of integrity and professionalism
• Eagerness to stay updated with the latest IT trends and tools
• Openness to constructive feedback and continuous improvement
• Fast learner with the ability to apply new technologies efficiently

I