Key Accounts/ Internal Sales Consultant

ð??? Minimum Requirements

• Matric and preferably a Diploma specializing in Sales or Customer Services Management.

• Proven experience in internal sales, key accounts, or customer service, ideally within the industrial, automotive, or off-highway sectors.
• Strong communication and interpersonal skills, with the ability to build rapport and trust quickly.
• Technical understanding of off-highway or commercial vehicle components is advantageous.

• English
• Afrikaans

ð??¯ Job Objectives

• Improve sales turnover and service to our customers.
• Promote and sell products and brands within the relevant Business Unit.
• Achieve set monthly budgets and provide valuable market insights to the Business Unit Manager, Business Development Manager, and Product Specialists.

ð??  Main Responsibilities

• Achieve monthly turnover and margin targets.
• Manage and grow a portfolio of key customer accounts.
• Process orders accurately and efficiently.
• Provide technical alternatives or information where needed, and update customers on stock and delivery timelines.
• Manage customer expectations with professionalism and clarity.
• Assist in resolving customer complaints promptly.
• Proactively engage new customers through cold calling, lead generation, and market research.
• Maintain detailed and accurate CRM records for all interactions, quotes, and orders.
• Assist the accounts department with queries.
• Reactivate lost or dormant accounts by understanding client needs and rebuilding relationships.

ð??? Key Performance Indicators

• Achievement of monthly turnover and margin budgets.
• Accuracy and efficiency of order processing.
• Effective management of open orders, back orders, and returns.
• Optimal management of available-to-supply metrics.

ð??? Key Performance Areas

• Teamwork & positive attitude
• Strong product knowledge
• Exceptional customer service
• Professional telephone etiquette
• Effective selling and negotiation skills

� Interpersonal Skills

• Professional and trustworthy
• High integrity and confidentiality
• Strong people skills
• Diligent, driven, and self-motivated
• Responsible, precise, and a good listener
• Ability to take initiative and support continuous improvement
• Collaborative team player

ð??? Knowledge & Skills