Please note that our Terms of Use and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > Sales Jobs > Sales Representatives Jobs> ad 1216879747)
Courier Customer Service Agent
1 Photo(s)
10 months ago2974 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
Our client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT.
This position is a work from home position.
Qualifications & skill set required.
• Matric (Essential)
• Computer Literate
• Telephone Etiquette
• Customer Service Oriented (Dealing with Internal Customers) via the telephone
• Some dispatching experience (If the person does not have dispatching experience but has strong interpersonal/customer service skills, training will then be given on the dispatching processes).
Duties and Responsibilities.
• Ensure ongoing communication and updating with shoppers and drivers to Client Satisfaction is maintained and driver is aware of any changes.
• Ensure KPI and KPA expectations for allocated regions are met.
• Monitoring of real-time deliveries and taking the appropriate action if needed.
• Provide support and problem resolutions to drivers
• Provide support to both, drivers, and customers.
• Identify and resolve driver inquiries.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU3Nzg3MTk2P3NvdXJjZT1ndW10cmVl&jid=1608612&xid=3757787196
Id Subtitle 1216879747
View More
Tower Group
Selling for 2+ years
Total Ads119
Active Ads119
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
119Total Ads
917.93KTotal Views
Contact Tower Group
Message
(4016)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
JOB PURPOSE:The main purpose for the job is to:Monitoring of real time EFT processing and online transactions processing. Identifying and reporting on serviceimpacting issues affecting the production environment, together with the companys products, networks andapplicationsA clear understanding of the operational environment, an acute sense of urgency and the need to communicateaccurately and timeously whilst ensuring near 100% uptime is maintained are key requirements
KEY JOB FUNCTIONS:• Assist Team Leader to maintain high levels of action, quality and precision, and a delivery focus.• Required to complete daily shift tasks• Ensure escalation is done promptly to the correct Support department with minimal downtime• Work with other departments to solve and close current problems where applicable• Communicate and assist team Leader on the status of outstanding internal/external issues andcommunicate these with all parties concerned.• 1st line troubleshooting and problem solving for internal and external clients as well as serviceproviders where applicable.• Ensure all necessary tickets/incidents are logged and assigned to relevant support department.• Ensure root cause and resolution analyses are included and updated in all Incidents being updated.• On the job training and knowledge sharing requirements are brought to Team Leader’s attention.• Ensure all Checklists are up-to-date and information is captured accordingly.• Fulfil ad-hoc requirements that may arise and are not specifically listed above.• Provides ongoing support to colleagues• Understand the real time framework• Communications: Written/verbal• Batch Processes File transmissions
CORE COMPETENCIES:• Personal drive to improve him/herself, the team, processes and ultimately client service• Good communication skills both internally and externally (to Clients)• Understanding of systems monitoring• Understand the EFT Switching environment• Understand the Batch processing environment• Understand the different file movement protocol (SFTP, XCOM, CD etc.)• Have an understanding how to identify alerts and the process behind them, fixing where possibleand alternatively escalating these alerts where required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzQ4OTUyODQ/c291cmNlPWd1bXRyZWU=&jid=375299&xid=134895284
Invalid date
1
SavedSave
Are you interested in joining our clients team of call centre agents, do you have a passion for customer service?
We are looking for call centre agents to join our client’s team in Durban Kingsmead | Umhlanga
This is a permanent role
Hours: Monday to Sunday in Rotational shifts 24/7
Salary:
Basic: R5250
Attendance bonus: R1000
Shift Allowance: R1000 (0nly applicable if they are working evening shifts)
Once they have completed training (4 – 6 weeks campaign dependent) they will qualify for:
Medical Insurance
Funeral Cover
Plus Performance Bonus or Commission (campaign dependent)
Start Date: 13 November
Risk Assessments: these are done by the Client
They will need to get 25 wpm (typing)
60% on their grammar so ideally ask them what they got for English in matric
They must articulate and speak well,
To be successful in this role, you will need:
At least 1 year of customer service experience, including BPO
A strong customer service background and excellent communication skills
A professional and fluent level of English
A valid matric certificate
Clear criminal record
Career development and growth plan - a great opportunity to expand on your career.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzg2Nzk4OTA/c291cmNlPWd1bXRyZWU=&jid=1748291&xid=138679890
Invalid date
1
Quality Assurance Team Leader
CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.Proficiency in using QA tools and software.Knowledge of international sales compliance regulations and standards.Rotational Shifts: 15:00pm to 4:00am
https://www.ditto.jobs/job/gumtree/2600386370?source=gumtree
Invalid date
1
Brief CSSR Job description
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languagesWork on airline reservations systems & handle voice calls, written correspondence and other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environment
Requirements
Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level)Located in South AfricaPermanent residence permit / South African ID holders preferredVISA candidates will be considered for foreigners residing in South AfricaExcellent Computer literacy & technical skillsNo criminal recordFlexibility to work shiftsPrevious customer service experience preferred
Employment terms and conditions
Work from Home
Client will provide laptopCandidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.Probation period: 4 months
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workLanguage assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI3NTAxMDEwP3NvdXJjZT1ndW10cmVl&jid=1529337&xid=4127501010
Invalid date
1
SavedSave
Prospect, reach out and move the right contacts through the marketing funnel in order to hand over the agreed-upon amount of “sales-ready” leads to our clients.
Minimum requirements:
1-2 years of sales experience and knowledge of, or an interest in sales and marketingSocial media savvy, with a strong interest in the tech space and preparedness to learn many tech-related toolsExcellent communication skills with a strong command of the English language (written and verbal)A tertiary qualification (beneficial)
Duties:
Working in the B2B space online using tech tools to facilitate the service offering to clientsConducting extensive and focused outreach into specific targeted markets via LinkedIn, email and voice communications taking on the persona of the clientEstablishing interest in client and their business offering through outreach communications and relationship building.Provide SALES READY LEADS to clients which translate into QUALITY READY LEADS which transition into income generation for clientsEngaging proactively with clients in feedback reviewsWorking closely with the Customer Services Manager who manages the client relationship together with the directing and monitoring of all targeted market experiments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU5ODQ0NTM3P3NvdXJjZT1ndW10cmVl&jid=1319499&xid=3359844537
Invalid date
1
SavedSave
Looking for a sales engineer !!!!
Requirements:
-B Tech/BEng Degree Electronic/Electrical Engineering
-Tertiary qualification in advertising, sales, communications, or marketing advantageous
-3+ years Sales experience in the Electrical industry
-MS Office
Apply : bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84OTc1OTY0NjI/c291cmNlPWd1bXRyZWU=&jid=1418162&xid=897596462
Invalid date
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
Looking to Sell?
Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.
