Sales Support Analyst

Key Result Areas

• Promote and uphold the organisations operating principles, including Safety and Health, Environmental Responsibility, Ethical Conduct, Respect for People, and Quality Standards.
• Execute all tasks in accordance with approved work orders and operational requirements.
• Analyse sales, customer, and product data to generate actionable insights that support strategic decision-making within Sales and Marketing.
• Prepare accurate daily, weekly, and monthly performance reports, including dashboards tracking sales and product performance against targets.
• Conduct trend analysis and perform ad-hoc analytical tasks as required.
• Contribute to the development of annual sales budgets, monthly forecasts, departmental plans, and performance objectives.
• Engage regularly with the sales team to drive targeted initiatives, track milestones, and improve performance visibility.
• Provide financial, pricing, and performance data to support customer presentations and reporting requirements.
• Maintain and update materials used in presentations, proposals, qualification documents, and other marketing tools.
• Recommend improvements to policies and procedures based on customer feedback, performance data, and industry trends.
• Provide general administrative support within the Sales department as required.
• Leverage insights to optimise communication, planning, and collaboration across departments.

Skills, Knowledge & Experience

• 12 years exposure in a sales or commercial environment (advantageous).
• Strong research, analytical, and data interpretation skills.
• Advanced proficiency in MS Office, particularly Excel (pivot tables, formulas, data analysis).
• Experience working with SAP ERP (advantageous).
• Experience within a manufacturing environment (advantageous).
• Strong organisational and planning capabilities.
• Excellent written and verbal communication skills, including presentation ability.
• Results-driven and metrics-focused mindset.
• Adaptable and comfortable working in a dynamic, changing environment.

Personal Attributes

• Energetic, self-motivated, and proactive.
• Honest, reliable, and accountable.
• Strong interpersonal skills with the ability to build relationships across teams.
• High level of attention to detail and accuracy.
• Ability to work independently and take initiative.
• Innovative thinker with a practical, solution-oriented approach.

Educational Requirements

• BCom degree or other relevant tertiary qualification.