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Used Car Sales Manager
Reason for Reporting
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Manage daily operations of the used car sales department
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Lead, train, and motivate used car sales staff to achieve sales targets
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Appraise trade-in vehicles and determine competitive pricing
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Manage used vehicle inventory, including purchasing, stocking, and aging control
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Set and monitor sales goals, gross profit, and performance metrics
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Ensure high levels of customer satisfaction and handle escalated customer issues
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Oversee vehicle merchandising, online listings, and lot presentation
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Work closely with the Finance & Insurance (F&I) department to maximize profitability
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Ensure compliance with all state, federal, and dealership regulations
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Analyse market trends and competitor pricing to remain competitive
Proven experience in automotive sales, preferably in used vehicle management
Strong leadership, coaching, and team-building skills
Excellent negotiation, communication, and customer service abilities
Solid understanding of vehicle appraisal, pricing, and inventory management
Ability to analyze reports and make data-driven decisions
Proficiency with dealership management systems (DMS) and CRM tools
Preferred Experience
5+ years of automotive sales experience
Prior management or supervisory experience in a dealership environment
Competitive salary plus commission/bonus structure
Fast-paced dealership environment
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