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Call Centre - Follow-Up & Document Controller
Reason for Reporting
This role massively increases final sign rate.
This person does NOT hunt new leads. They rescue and finish deals.
Core Responsibilities• Chase outstanding documents
• Follow up warm leads daily
• Manage pipeline stages
• Handle WhatsApp drip follow-ups
• Ensure debit check stage completed
• Prevent client drop-off
• Reduce document drop-off by 30%
• 80%+ document return rate
• All warm leads touched every 48 hours
• Zero stalled files
• Admin strong
• Detail obsessed
• Patient and persistent
• Good WhatsApp tone
• CRM organised
• Can follow checklist strictly
This person is process-driven, not aggressive sales.
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