Senior Import Controller

This role is ideal for a seasoned seafreight professional with 5-7 years recent import controlling experience within the clearing and forwarding industry. The successful candidate will be responsible for managing the end-to-end import process, coordinating international freight movements, ensuring compliance, maintaining accurate shipment documentation, and delivering a high standard of customer service in a fast-paced, deadline-driven environment.

Duties:

• Manage the end-to-end import process for seafreight shipments

• Coordinate forwarding, clearing, and transport of import cargo

• Liaise with shipping lines, agents, transporters, and internal teams

• Handle invoicing and full administration of shipment files

• Arrange insurance cover and manage claims where required

• Ensure compliance with customs, regulatory, and quality management requirements

• Maintain accurate shipment data and documentation

• Provide guidance and support to Import Controllers and Learners

• Deliver high-quality customer service in a fast-paced environment

• Attend to ad hoc operational duties as required

Education & Experience:

• Matric (Grade 12)

• Relevant freight forwarding or logistics qualification (NQF Level 4 or 5, or equivalent)

• 5-7 years recent import controlling experience within the clearing and forwarding industry

• Proven end-to-end seafreight import process experience

• Strong knowledge of international freight movements and import documentation

• Sound working knowledge of ShipShape (advantageous)

• Experience working in a fast-paced, deadline-driven logistics environment

• Strong problem-solving, decision-making, and customer service skills

• High attention to detail with the ability to work under pressure