Key Accounts Manager

Key Account Manager | Linbro Park, Johannesburg | Permanent

Drive strategic customer partnerships in the FMCG and supply chain space. Use your commercial acumen and relationship skills to grow key accounts and unlock real efficiencies across the value chain.

In this role, you will own the end-to-end relationship with key principals, ensuring that service, profitability, and performance stay on track. You will work closely with supply chain, commercial, and operational teams to design and implement solutions that improve stock cover, reduce cost-to-serve, and deepen the quality of collaboration with customers. This is a hands-on role where you will be expected to understand the details, manage day-to-day queries, and still keep a firm eye on the bigger strategic picture.

Our client is a leading supply chain and sales and merchandising partner in Southern Africa, operating a fully integrated, temperature-controlled distribution network. With a specialist vehicle fleet and multi-temperature capability, they provide end-to-end solutions across frozen, chilled, and ambient channels. The organisation is fast-paced, demanding, and highly customer-focused, with a strong emphasis on people, continuous improvement, and high service standards.

What You’ll Do

• Own and manage the strategic and operational relationships with key principals.
• Develop and implement customer strategies aligned to both group and customer objectives.
• Set, monitor, and review KPIs for key accounts, ensuring alignment and compliance on both sides.
• Identify and convert opportunities to expand services within existing principals.
• Lead and support commercial discussions, including pricing, rate reviews, and contract changes.
• Work cross-functionally with supply chain and operations to deliver measurable efficiencies.
• Drive and facilitate the S&OP process with principals, focusing on stock cover, SKU mix, and key cost drivers.
• Resolve customer queries and issues promptly, maintaining a high standard of service and communication.
• Manage internal stakeholders to ensure commitments to the customer are met.

What You Bring

• Bachelor’s degree or equivalent.
• At least 3 years’ account management or related client-facing experience, preferably within FMCG.
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  https://www.executiveplacements.com/Jobs/K/Key-Accounts-Manager-1240135-Job-Search-11-18-2025-02-00-16-AM.asp?sid=gumtree