Fleet Controller

JOB DESCRIPTION

COMMENTS:

SUMMARY:

1. To ensure vehicles do work as scheduled and follow instructions as per jobs loaded
2. To be responsible for the Health and Safety of all subordinates
3. To be responsible for the image of vehicles being kept to international standards
4. To act in a professional manner at all times
5. To communicate effectively by reporting all incidents, accidents, or any other information related to safety, health or environment

SAFETY, HEALTH, QUALITY AND ENVIRONMENT RESPONSIBILITIES

• Have knowledge and adhere to the companies intentions as stated in the Environmental Policy, Health and Safety Policy, Quality Policy
• Report all customer complaints and compliments to the appropriate person
• Report any possible health and safety risks that could affect other staff members
• Report any incidents or near misses to the compliance department
• Fully understand and implement the emergency plan and respond accordingly when required
• Ensure that all hazardous and high-risk tasks are identified and mitigating actions are implemented to reduce such risk
• Reduce the number of missed lifts to improve customer satisfaction

KEY PERFORMANCE AREAS:

1. Ensure all work is completed as scheduled
2. Manage vehicle crews daily

TASKS:

1. Drivers should complete their route sheet
2. Communicate with drivers during the day to find out what lifts will be missed
3. • Contact customers to make them aware of these missed lifts
   • Tell customers when these missed lifts will be completed