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Cross-Border Operations Manager
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1 day ago38 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Overview:
- The Cross-Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs.
- He/she is required to deliver (in partnership with the wider business teams) an outstanding Customer Experience.
- He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved.
- Available on weekends to sort out any operational issues that may arise.
- Operational planning and management of movements into and out of Southern Africa.
- Strong understanding of border documentation requirements and processes.
- Process orientated vehicle and document checklists, border documents, border post processes etc.
- Accurate costing of all aspects of cross-border department.
- Strong understanding of all relevant border posts and customs conditions, rules and border fees.
- Nurture strong relationships with suppliers and officials at all border posts.
- Driver management in conjunction with fleet controllers.
- Fuel consumption management.
- Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs.
- Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures.
- Responsible for the development of the operational team by optimising the skills of the existing team.
- Identify training requirements and create training needs analysis for all team members.
- To have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business.
- Successfully managing peak periods.
- Continuous identification and implementation of operational best practice through interaction with the wider team.
- Identifying and highlighting opportunities for services and process improvements.
- Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
- Excellent leadership, people management, communication and influencing skills.
- Strong commercial understanding and accountability for profit targets.
- Setting and reviewing quality performance standards.
- Proactively maintains regular engagement with key internal and external clients and stakeholders.
- Client liaison.
- Incident and accident investigations
- Planning, coordinating, and monitoring the movement of the cross-border deliveries.
- Coordinate the use of automated and computerized systems.
- Responding to and dealing with customer communication via email and telephone.
- Keeping control systems up to date.
- Weekly forecasts fo
https://www.executiveplacements.com/Jobs/C/Cross-Border-Operations-Manager-1244595-Job-Search-12-04-2025-04-35-03-AM.asp?sid=gumtree
Id Subtitle 1343758707
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Executive Placements
Selling for 10+ months
Total Ads4.81K
Active Ads4.81K
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4.81KTotal Ads
9.51MTotal Views
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