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Cross-Border Operations Manager

1 day ago38 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Overview:
  • The Cross-Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs.
  • He/she is required to deliver (in partnership with the wider business teams) an outstanding Customer Experience.
  • He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved.
  • Available on weekends to sort out any operational issues that may arise.
Key Responsibilities:
  • Operational planning and management of movements into and out of Southern Africa.
  • Strong understanding of border documentation requirements and processes.
  • Process orientated vehicle and document checklists, border documents, border post processes etc.
  • Accurate costing of all aspects of cross-border department.
  • Strong understanding of all relevant border posts and customs conditions, rules and border fees.
  • Nurture strong relationships with suppliers and officials at all border posts.
  • Driver management in conjunction with fleet controllers.
  • Fuel consumption management.
  • Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs.
  • Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures.
  • Responsible for the development of the operational team by optimising the skills of the existing team.
  • Identify training requirements and create training needs analysis for all team members.
  • To have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business.
  • Successfully managing peak periods.
  • Continuous identification and implementation of operational best practice through interaction with the wider team.
  • Identifying and highlighting opportunities for services and process improvements.
  • Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
  • Excellent leadership, people management, communication and influencing skills.
  • Strong commercial understanding and accountability for profit targets.
  • Setting and reviewing quality performance standards.
  • Proactively maintains regular engagement with key internal and external clients and stakeholders.
  • Client liaison.
  • Incident and accident investigations
Daily Tasks:
  • Planning, coordinating, and monitoring the movement of the cross-border deliveries.
  • Coordinate the use of automated and computerized systems.
  • Responding to and dealing with customer communication via email and telephone.
  • Keeping control systems up to date.
  • Weekly forecasts fo
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Executive Placements
Selling for 10+ months
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