Telematics Administrator

KEY RESPONSIBILITIES:
- Liaise with MAN Order Management Administrator to confirm that the linked devices are
visible on Amber Connect once movement instruction is received and vehicles are being
collected
- Stock control and management of the trackers, allocation and return process of all devices
- Liaise with all depots to arrange trackers to be charged when necessary
- Monitor the drivers once dispatched using Amber Connect to ensure that the trackers are
working while drivers are on route
- Ensure trackers are all communicating accurately once drivers have reached MAN Owned
Dealerships, Transport & Storage Partner storage Yards, and Third-party Body Builders
destination and that trackers have sufficient battery life
- Ensure compliance with the necessary SOPs (MAN Mobile Tracking)
- Daily roll call and communication with MAN Order Management to ensure all tracking
devices are visible on Amber Connect and their locations
- Escalate/investigate any deviations in tracker locations that does not correspond with
movement instructions
- Liaise with dispatching depots to ensure trackers are fitted before dispatching as per the
SOPs
- Liaise with dispatching depots prior to dispatching to Independent Dealership or Final
Customer, to remove tracking devices from the trucks upon delivery
- Control and manage the maintenance of all devices
- Ensure additional expenses are billed to customer as required and communicated with
responsible Account Executive/Finance Teams
- Data capturing
QUALIFICATION & SKILLS
REQUIRED:
- Grade 12 essential
- Excellent interpersonal skills and both verbal and written communication skills
- Computer literate, fully conversant in Microsoft Excel and Word
- Self-starter with the ability to work unsupervised
- Excellence orientated with attention to detail and observant
- Taking initiative, problem solving and logical
- Insight and perceptive
- Passionate, high-energy levels
- Assertive, decisive and committed
- Strong administration and organisation skills
- Ability to work under pressure and meet strict deadlines
- Willing to work outside normal office hours and work out of town for short periods
TRANSPORT: Must have own reliable transport.