Customer Liaison Officer TEMPORARY (Logistics)

Customer Liaison Officer TEMPORARY (Logistics)

Minimum Requirements:

• Grade 12

• Strong computer skills (TMS, Word, Excel, Outlook)

• 3 years or more in operations/distribution/warehousing

• Great communication & people skills

• Able to handle pressure, multitask, and meet deadlines

• Reliable, detail-focused, proactive, and good at problem-solving

Key Duties:

• Build strong client relationships and keep customer satisfaction high.

• Handle delivery and POD queries, plus issues like damages, losses, and shortages.

• Manage complaints, service requests, and escalate tricky cases.

• Communicate clearly about timelines, costs, progress, and any delivery problems.

• Do daily reporting and keep records of interactions and discrepancies.

• Work with internal teams to sort out customer issues.

• Follow up on bookings, collections, and deliveries.

• Process service requests, invoices, and general admin.

• Provide support and basic troubleshooting to clients.