3PL Contract Manager

ROLES AND RESPONSIBILITIES:
Corporate contracts and customer contact
Meeting contract-reporting requirements.
Meeting or wherever possible exceeding contractual KPIs.
Provide great corporate customer care.
Third Party Logistics (3PL) operations
Oversee day-to-day running of the contracts 3PL operation.
Manage monthly, and quarterly business reviews for the company's 3PL customer.
Monitoring P&L to deliver successful financial performance against budget.
Audit 3PL billing to ensure accuracy.
Ensure all 3PL transport assets are being managed efficiently.
Develops tracking and improvement strategies around Key Performance Indicators such as on-time fulfillment, labour cost productivity per hour/unit/case, incident and safety rates, and inventory accuracy. Communicates these metrics to supply chain partners on a regular/set basis.
Control of cataloguing and stock control.
Ensure weekly and monthly stocktakes are correctly captured and reported to the relevant clients.
Management of the company and client WMS.
Oversee variance investigation.
Conduct weekly meetings with 3PL Manager.
Lead contract-specific investigations for variances and stock discrepancies.

Other Duties
Lead investigation and implement outcomes for major events.
Manage industrial disputes and staff complaints.
Actively recruit key staff including conducting interviews.
Annual performance reviews for all contracted staff.
Ensuring operational consistency during periods of personal leave.
Represent the company to the highest standard both in and out of work.