HR Manager

Job Title:
Human Resources Manager Group Hotels
Location:
Johannesburg based, Multi-property (various hotel and lodge locations)
Reports To:
Group General Manager
1. Job Purpose
The HR Manager is responsible for strategically leading and managing the Human Resources
function across a group of hotels and lodges, ensuring full legal compliance, effective HR
operations, a high-performance culture, and an engaged, well-developed workforce.
This role ensures alignment of HR strategy with the groups business objectives and hospitality
service standards.
2. Key Responsibilities
A. Strategic HR Leadership
- Develop and implement group-wide HR strategies, policies, and procedures aligned with
the organisations goals and South African labour legislation.
- Support hotel leadership teams to drive a consistent, high-performance hospitality
culture.
- Contribute to executive and operational decisions impacting workforce planning and
organisational design.
B. Compliance & Industrial Relations
- Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and
relevant hospitality-sector requirements.
- Manage and guide processes relating to disciplinary action, grievances, CCMA
preparation, union interaction, and conflict resolution.
- Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.
C. Talent Acquisition & Workforce Planning
- Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of
hospitality-appropriate talent.
- Implement robust onboarding programmes and ensure accurate job profiles across the
group.
- Drive diversity, transformation, and Employment Equity initiatives.
D. Learning, Development & Performance Management
- Conduct skills assessments and oversee training plans to enhance staff capability and
service standards.
- Oversee performance appraisal systems that promote accountability and high
performance.
- Maintain training records to support compliance and employee development.
E. HR Operations, Payroll & Administration
- Oversee payroll administration for accuracy in salaries, benefits, service charges,
gratuities, leave, and statutory deductions.
- Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent
across all hotels.
- Manage HR budgets and optimise HR operational processes.
F. Employee Relations, Culture & Engagement
- Promote an engaged workforce through wellness initiatives, staff events, and recognition
programmes.
- Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and
management.
- Foster a positive organisational culture that supports retention and service excellence.
3. Qualifications & Experience
Esse