Operations Manager / Southern Suburbs / Fine Dining / Salary Highly Negotiable

Operations Manager – Fine Dining Wine Farm

Position Overview
The Operations Manager oversees the full operational ecosystem of the wine farm’s hospitality division, including the fine dining restaurant, tasting room, events program, guest services, and estate experiences. This role ensures flawless delivery of world-class service, operational excellence, and brand consistency across all touchpoints. The Operations Manager acts as the strategic right hand to the General Manager/Owner, driving performance, profitability, and an exceptional guest journey.

Key Responsibilities1. Hospitality & Guest Experience

• Lead the delivery of a refined, personalised, world-class guest experience across restaurant, tasting room, and estate activities.

• Maintain luxury service standards, ensuring all touchpoints—from welcome to farewell—reflect the farm’s brand ethos.

• Handle VIP, media, and high-profile guests with discretion and professionalism.

2. Restaurant Operations (Fine Dining)

• Oversee daily restaurant operations: reservations, floor management, service flow, pacing, and guest satisfaction.

• Work closely with the Executive Chef and Head Sommelier to align service style, menu rollout, special pairings, and tasting menu experiences.

• Ensure impeccable table standards, mise en place, service rituals, and dining room aesthetics.

3. Wine & Tasting Room Management

• Collaborate with the winemaker and tasting room manager to design and refine wine tasting experiences.

• Ensure staff are continuously trained on wine knowledge, estate history, varietals, pairings, and storytelling.

• Monitor stock levels, wine allocations, and cellar door sales performance.

4. People Leadership & Team Culture

• Recruit, onboard, and train staff across FOH, tasting room, and guest experience teams.

• Create a culture of excellence, accountability, and continuous improvement.

• Conduct performance reviews, training programs, and succession planning.

5. Financial & Operational Control

• Manage budgets, cost of sales, labour controls, and profit margins.

• Monitor financial performance across restaurant, events, tasting room, and retail.

• Implement SOPs, compliance procedures, and operational systems for efficiency.

6. Events & Estate Experience

• Oversee execution of weddings, private dinners, corporate events, and premium seasonal experiences.

• Coordinate across culinary, wine, and management teams to deliver seamless events.

• Work on experiential concepts such as vineyard tours, chef’s tables, barrel tastings, etc.

7. Brand & Estate Presentation

• Maintain the visual and experiential standards of the estate: cleanliness, décor, landscaping coordination, signage, and overall ambience.

• Ensure the restaurant and all guest-facing areas exceed luxury hospitality expectations.