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Rufus Scholtz

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ChatGPT said:Here is a high-end fine dining Wine Farm Operations Manager job description written at a professional, premium standard suitable for luxury estates, boutique wine farms, or Michelin-level dining environments:Operations Manager – Fine Dining Wine FarmPosition OverviewThe Operations Manager oversees the full operational ecosystem of the wine farm’s hospitality division, including the fine dining restaurant, tasting room, events program, guest services, and estate experiences. This role ensures flawless delivery of world-class service, operational excellence, and brand consistency across all touchpoints. The Operations Manager acts as the strategic right hand to the General Manager/Owner, driving performance, profitability, and an exceptional guest journey.Key Responsibilities1. Hospitality & Guest ExperienceLead the delivery of a refined, personalised, world-class guest experience across restaurant, tasting room, and estate activities.Maintain luxury service standards, ensuring all touchpoints—from welcome to farewell—reflect the farm’s brand ethos.Handle VIP, media, and high-profile guests with discretion and professionalism.2. Restaurant Operations (Fine Dining)Oversee daily restaurant operations: reservations, floor management, service flow, pacing, and guest satisfaction.Work closely with the Executive Chef and Head Sommelier to align service style, menu rollout, special pairings, and tasting menu experiences.Ensure impeccable table standards, mise en place, service rituals, and dining room aesthetics.3. Wine & Tasting Room ManagementCollaborate with the winemaker and tasting room manager to design and refine wine tasting experiences.Ensure staff are continuously trained on wine knowledge, estate history, varietals, pairings, and storytelling.Monitor stock levels, wine allocations, and cellar door sales performance.4. People Leadership & Team CultureRecruit, onboard, and train staff across FOH, tasting room, and guest experience teams.Create a culture of excellence, accountability, and continuous improvement.Conduct performance reviews, training programs, and succession planning.5. Financial & Operational ControlManage budgets, cost of sales, labour controls, and profit margins.Monitor financial performance across restaurant, events, tasting room, and retail.Implement SOPs, compliance procedures, and operational systems for efficiency.6. Events & Estate ExperienceOversee execution of weddings, private dinners, corporate events, and premium seasonal experiences.Coordinate across culinary, wine, and management teams to deliver seamless events.Work on experiential concepts such as vineyard tours, chef’s tables, barrel tastings, etc.7. Brand & Estate PresentationMaintain the visual and experiential standards of the estate: cleanliness, décor, landscaping coordination, signage, and overall ambience.Ensure the restaurant and all guest-facing areas exceed luxury hospitality expectations.

Wynberg & Plumstead

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Food & Beverage Manager – Fine Dining (High-End Hospitality)Job DescriptionPosition OverviewThe Food & Beverage Manager oversees all dining, beverage, and service operations within a high-end, fine dining environment. This role ensures exceptional guest experiences through meticulous service standards, refined operational management, innovative menu collaboration, and strong leadership across all front-of-house teams. The F&B Manager acts as the guardian of the property’s service culture—elevating hospitality, maintaining profitability, and delivering consistently world-class standards.Key Responsibilities1. Guest Experience & Service ExcellenceLead and model elevated service standards across all dining periods, bar operations, private dining rooms, and events.Anticipate guest needs, resolve guest issues swiftly, and maintain a warm, intuitive, personalised service culture.Train teams in high-touch service protocols, wine etiquette, sequence of service, and luxury guest engagement.Conduct daily floor presence to guide service quality and uphold refinement in all guest interactions.2. Operational ManagementOversee all F&B outlets, ensuring seamless daily operations and consistency in execution.Develop and maintain Standard Operating Procedures (SOPs) aligned with fine dining expectations.Ensure compliance with health, safety, liquor, and hygiene regulations.Manage stock control, inventory, equipment maintenance, and par levels with precision.Coordinate with kitchen and bar teams to ensure synergy and alignment on service rhythms.3. Team Leadership & TrainingRecruit, train, mentor, and motivate an outstanding F&B team with a focus on discipline, professionalism, and excellence.Implement continuous training programs on service, guest experience, wine knowledge, and product expertise.Create a culture of accountability, empowerment, and personal pride in hospitality.4. Financial ManagementDevelop and manage F&B budgets, including forecasting, cost control, labour management, and achieving revenue targets.Monitor food and beverage cost percentages, cost of sales, wastage, and portion control.Analyse daily/weekly/monthly financial reports to maintain profitability without compromising quality.5. Beverage, Wine & Menu CollaborationPartner with the Executive Chef and Head Sommelier on menu engineering, pairing menus, and seasonal launches.Curate beverage programs that reflect the property’s identity—including wine list development, craft cocktails, and premium spirits.Ensure menus are updated, costed correctly, and consistent with fine dining standards.6. Guest Relations & BrandingHost the dining room with confidence and presence, building guest loyalty and recognising regular clientele.Uphold the brand’s identity, storytelling, and ambience across all service moments.Manage VIP bookings, tastings, experiences, and special culinary skilssAbility to inspire and elevate team performance.

Wynberg & Plumstead