Camp Manager

Duties:

Guest Experience & Hospitality:

Ensure a consistently high standard of guest service and hospitality
Act as the main point of contact for guests during their stay
Handle guest feedback, special requests, and complaints professionally
Oversee guest activities in coordination with guiding and conservation teams

Camp Operations:

Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics
Ensure facilities are well maintained, safe, and presented to reserve standards
Monitor stock control, ordering, and supplier relationships
Ensure compliance with reserve policies, health & safety regulations, and emergency procedures

Staff Management & Leadership:

Recruit, train, schedule, and manage camp staff
Foster a positive team culture aligned with service excellence and conservation values
Conduct performance reviews and manage disciplinary procedures where required
Ensure staff accommodation, welfare, and morale are maintained

Financial & Administrative Management:

Manage camp budgets, cost control, and monthly reporting
Approve invoices, manage petty cash, and track expenses
Work closely with reservations and head office on occupancy, rates, and planning

Conservation & Sustainability:

Promote and support conservation initiatives and responsible tourism practices
Ensure minimal environmental impact through sustainable operations
Educate staff and guests on conservation values and reserve guidelines

Health, Safety & Security:

Ensure compliance with occupational health & safety standards
Implement emergency response and safety procedures
Coordinate with reserve security and guiding teams to ensure guest and staff safety

Requirements:

Minimum 35 years experience in camp, or hospitality management
Relevant qualification in hospitality, tourism, or business management
Experience working in remote locations and on game reserves preferred
Computer literacy (reservations systems, MS Office)
Valid drivers license (essential)
Strong leadership and people management skills
Excellent communication and interpersonal abilities
High attention to detail and problem-solving skills
Financial acumen and operational planning ability
Ability to remain calm and decisive in remote or high-pressure environments
Passion for wildlife, conservation, and eco-tourism
Willingness to work shifts, weekends, and public holidays

On offer: