Assistant General Manager

You will be tasked with overseeing daily operations, leading staff, and maintaining the company's standard of world-class hospitality and commitment to conservation.

Core Criteria:

• Diploma or Degree in Hospitality Management or related field
• 5+ years in a senior management role within a luxury lodge or 5-star hospitality environment
• Strong understanding of all lodge departments
• Financial acumen including budgeting and cost control
• Strong leadership, staff management, and conflict-resolution abilities
• Excellent guest service and communication skills
• Proficiency in MS Office and lodge management systems (e.g., ResRequest, Semper, PANstrat)
• Fluent in English (additional South African languages an advantage)
• Valid drivers license and willingness to live on-site in a remote environment
• Operational and strategic thinking
• Excellent interpersonal and leadership presence
• Strong financial literacy
• Calm, solutions-driven and composed under pressure
• Passionate about hospitality, people, and nature
• High attention to detail and organisational discipline
• Culturally aware and inclusive

Key responsibilities:

• Guest Experience & Service Standards
• Support the GM in implementing annual operational plans with guidance from senior operations leaders.
• Oversee daily departmental operations, including Housekeeping, F&B, Maintenance, Front Office, and Laundry.
• Lead daily management meetings and staff handovers.
• Ensure adherence to SOPs and contribute to their continuous improvement.
• Maintain regular communication with Reservations regarding arrivals, special requests, and guest needs.
• Support the implementation of pest-control and hygiene standards.
• Assist the GM with annual budgeting and operational planning.
• Ensure all expenditure is approved and falls within the allocated budget.
• Work with Reservations to ensure deposits, cancellations, and revenue opportunities (upsell/cross-sell) are well managed.
• Manage petty cash when on duty and ensure accurate reconciliation.
• Monitor staff attendance and ensure appropriate shift coverage.
• Oversee equipment use, stock consumption, and par-level maintenance.
• Ensure adequate staffing and adjust schedules as needed.
• Provide leadership, guidance, and on-the-job training.
• Support recruitment, onboarding, and continuous staff development.
• Conduct counselling sessions and manage minor disciplinary matters in the GMs absence.
• Maintain grooming standards and professional presentation across the team.
• Ensure legal compliance with health, safety, environmental, and labour requirements.
• Maintain strong emergency-response readiness.
• Uphold strict safety and security measures for guests and staff.
• Suppo
  
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