Lodge Management Couple-5* Luxury Lodge

Job Title: Management Couple Exclusive Lodge Group
A prestigious and award-winning lodge group is seeking an experienced and dynamic Management Couple to oversee the operations of one of its flagship lodges. This is an exceptional opportunity for a couple with a passion for hospitality, guest experience, and the African bush to lead a dedicated team in a world-class setting.
Location: [Insert lodge location]
Employment Type: Full-time, Live-in position
Key Responsibilities:
General Lodge Management:

• Oversee the day-to-day operations of the lodge, ensuring seamless guest experiences
• Maintain high standards of service, cleanliness, and hospitality across all departments
• Lead, motivate, and manage the lodge team, fostering a culture of excellence and accountability
• Ensure all guest needs are anticipated and exceeded
• Handle guest relations, complaints, and special requests professionally

Front Office / Administration / Reservations:

• Manage guest bookings, check-ins, check-outs, and payments
• Maintain accurate administrative records and reports
• Oversee stock control, procurement, and supplier coordination
• Liaise with head office on budgets, reporting, and HR matters

F&B / Kitchen / Guest Experience:

• Ensure food and beverage operations run smoothly and meet luxury standards
• Assist with menu planning, service, and hosting where needed
• Ensure all health, safety, and hygiene standards are adhered to
• Contribute to delivering memorable, tailor-made guest experiences

Requirements:

• Proven track record as a successful Management Couple in a 4 or 5-star lodge environment
• Strong leadership, problem-solving, and interpersonal skills
• Excellent financial acumen and administrative capabilities
• Hands-on, energetic, and guest-focused with attention to detail
• At least one member of the couple should have strong F&B or chef experience
• Both should have excellent communication and organizational skills