General Manager Lodge - Hospitality

Take charge of the operations of the lodge and all its departments.

As the General Manager, one should act as the bridge between all lodge departments, management, employee’s, and the Board.

While co-ordinating the operation, you will also ensure that the guests have a memorable stay.

Directly and in-directly supervise all the employees and ensure proper execution of all offices and related duties.

Direct all the employee’s and co-ordinate the activities of the front of house, back of house, bar, kitchen, laundry, guest services and maintenance departments.

Must have an excellent level of commercial awareness and be able to build and maintain relationships with local and international guests and will also be responsible for highlighting short/medium/long-term issues to the Board and to help in finding solutions.

Responsible for the management of all aspects and functions of the lodge, in accordance with lodge standards and policies.

The General Manager is also required to assist in the preparation of the monthly and annual budgeting and forecasting processes and reports as well as being able to stand in for the Manager/s, of administration, food & beverage, client liaison and front and back of house when required.

DUTIES AND RESPONSIBILITIES

1. Ensure smooth and efficient operations through prompt, effective and proper service to achieve maximum room revenue to meet or exceed the revenue target. Implement and maintain lodge policies and the operational standards.

1. Ensure that check-in procedures are strictly adhered to and that the correct contact details and charge out details are obtained from each guest.

1. Schedules, evaluates, and supervises the employee’s, workloads, and shifts, and ensures a harmonious working team is developed and maintained.

1. Maintains working relationships and communicates with all departments. Ensure that a safe and clean working environment is implemented and maintained in accordance with legal and lodge standards.

1. Maintains master key control.

1. Ensure that accurate room status information is maintained and properly communicated.

1. Ensures that group and or FIT information is received and updated in the required format and with sufficient detail. Maintains, monitors, and prepares group and FIT requirements. Relays information to appropriate personnel and follow-up to ensure that all communication has been received, acknowledged, and understood.

1. Display exceptional leadership by ...
   
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