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Operations Coordinator
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1 year ago4230 views
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General Details
Description
The main purpose of the position is to instruct and co-ordinate the cash replenishment process for our ATMs, while ensuring that 3rd parties adhere to and uphold our cashing processes while communicating any potential risks and losses. All of this will be done while working closely, communicating and coordinating with the Regional Branch Members to ensure that all activities are 100% aligned.
The position also requires assistance within the Operations by carrying out first line support to clients, dispatching technicians, following up with merchants and dealing with nil transaction sites. In addition the position will also require the individual to provide general office assistance to the branch by performing tasks such as capturing invoices, managing projects and answering the switchboard.
This position will require you to work on weekends and public holidays as per the roster.
*Cashing:*
* Maintaining CIT Uptime & minimising Cashing Downtime
* Ensuring that the RIGHT amount of Cash is in the RIGHT ATM at the RIGHT time – while balancing the risk vs the reward
* Following a forecast and adjusting the recommendations where necessary
* Managing cash efficiencies
* Coordinating and preventing cash outs
* Providing feedback and regular updates
* Escalating and reporting of issues timeously
* Following processes and procedures
* Maintaining risk awareness
*General office administration: *
* scan, copy, fax
* answering telephones
* filing and general office upkeep
* Managing projects
* Query follow up (Saswitch queries, etc.)
* Liaising with various departments both at branch and head office level (i.e.: Cashing department, CRE department, etc.)
*Dispatching:*
* Overseeing the activities of the technicians in specified areas
* Checking all the “critical” errors and resetting the errors where possible, monitoring and informing technicians of new and closed criticals
* Conducting telephonic troubleshooting before dispatching a technician
* Dispatching technicians to sites and prioritising critical sites
* Ensure that all sites are attended to within the SLA.
* Updating the relevant systems with the action plan to get the ATM transaction
* Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved
* Handling the calls from the technician, requesting the activation of keys and updating or logging tickets
* Escalating tickets to relevant departments
* Opening tickets and following up with both internal and external 3rd parties
* Matric / Grade 12
* Completed B.Comm or similar
* Min 2 years reconciliation experience or experience in a cashing or similar position
* Project Management experience will be an advantage
* MS Office (Advanced Excel would be an advantage)
CTC
* Matric / Grade 12
* Completed B.Comm or similar
* Min 2 years reconciliation experience or experience in a cashing or similar
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM2NTY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231126&xid=1555_36568
Id Subtitle 1093433703
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Contract Term:
6 Months
Job Purpose:
To provide financial accounting services to the finance department
Key Performance Areas:
Prepare daily cash flow updates and reconciliationsUpdate cashbook daily Prepare weekly bank reconciliationsLoad payments (including payroll) onto the electronic banking systemInitiate and prepare all documentation around foreign currency requirementsManage and arrange all foreign currency requirements for overseas travelPrepare all foreign payments and submit them to the bankManager all cellphone and telephone recoveriesManage the debtors module and all related transactionsComply with all accounting policies and proceduresResolve relevant accounting discrepancies within the finance department as well as other departmentsEnsure adherence to all other applicable financial legislations and regulations (i.e. PMFA, Treasury Regulations, GRAP)Liaise with SCM on all relevant finance related queriesProposes improvements to workflow, and the application of processes or standard operating procedures and systemsContinually endeavor to improve identified gaps within the area of workPerform Adhoc duties as and when needed
Education, Skills and Experience
A recognized tertiary qualification in Financial Management or Accounting (preferably Accounting)
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