CUSTOMER SUCCESS MANAGER, IT

Port Elizabeth - The purpose of this position is to achieve, strengthen, measure & retain customer success: desired outcomes while using our IT Products.Essential Functions:Product Training, Onboarding & RetentionConduct training sessions to groups and individuals across multiple IT products and platformsCreate Training Materials, Outlines and DocumentationEstablish best practices for specific aspects of the Organization as well as the Organization as a wholeCommunicate with Management teams as to training needed, timeframe, and the most effective methods for communicating messageCommunicate with end users post-training to effectiveness of training and improvements neededWork with technical team to broadcast training materials to end usersAssess knowledge of trainee’s post trainingProvide status, progress and results reportingBuild strong internal relationships across all the company departments / leaders.Use strong communication skills including excellent active listening skillsOnboard new clients and usersSupport the company commercial team in surveying user experiences and relaying to the IT product leadership teamIT Product Organization/CoordinationKeep accurate record and reporting of IT product usage, demo’s, onboarding, training sessions, development requests and interactions with stakeholders using Company tools and systemsBenchmark, analyse, report on, and make recommendations for the improvement and growth of IT products and environmentsIdentify, collaborate and drive data quality initiatives within the CompanyPartner with the IT product development teams to drive system development, adoption and meeting business requirements Individual/Team LeadershipEffective team leadership will be requiredQualifications:Good written and verbal skillsSelf-motivated, able to work in a team and independentlyExcellent organizational skillsAbility to present ideas in business and user-friendly languageExcellent presentation and interpersonal skillsEducation And Experience:Bachelor’s degree/ Diploma in Information Technology/Systems or equivalent preferredAt least 4 years or more successful experience in IT Projects and/or ProductsExperience leading IT professionals or teamsEnvironment:100% Performed in climate-controlled internal office environment working under normal office conditionsWhile performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hearWhile performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 poundsAdditional:Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.The responsibilities associated with this job will change from time to time in a