CUSTOMER SUCCESS COORDINATOR, IT

Port Elizabeth - The purpose of this position is to assist the Customer Success Manager, IT in a variety of IT Product areas.Essential Functions:Product Training, Onboarding & RetentionConduct training sessions to groups and individuals across multiple IT products and platformsCreate Training Materials, Outlines and DocumentationCommunicate with end users post-training to effectiveness of training and improvements neededWork with technical team to broadcast training materials to end usersAssess knowledge of trainees’ post trainingProvide status, progress and results reportingUse strong communication skills including excellent active listening skillsOnboard new clients and usersSupport the company commercial team in surveying user experiences and relaying to the IT product leadership team IT Product Organization/CoordinationKeep accurate record and reporting of IT product usage, demo’s, onboarding, training sessions, development requests and interactions with stakeholders using Company tools and systemsAssist in data quality initiatives within the CompanyPartner with the IT product development teams to drive system development, adoption and meeting business requirementsQualifications:Computer skills including Microsoft Office suite, Excel and general knowledge of Software DevelopmentGood analytical skillsGood written and verbal skillsDetail oriented, able to multitask and meet deadlinesSelf-motivated, able to work in a team and independentlyBSc/BCom Degree in Computer Science or related Degree, or relevant experienceEducation And Experience:Experience in administration and documentationIntermediate level of knowledge in Microsoft Word and ExcelExperience in the software development industryEnvironment:100% Performed in climate-controlled internal office environment working under normal office conditionsWhile performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hearWhile performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 poundsAdditional:Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job