Workshop Manager

Main Duties and Responsibilities:
Planning and monitoring work within the workshop, supervising all artisans and apprentice
Prepare, supervise and control workshop activities, including the scheduling of overtime work in each department.
Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently;
Liaise with customers and assess part and components, ensuring assessments are quoted on.
Managing stock levels (e.g. materials, fixings and tooling),
Report on workloads, participating in project projection and assisting staff to achieve giving advice to project managers and team leaders
General administration for personnel and record keeping
Control and set workshop behavioral standards;
Maintain staff morale;
Advise all new and existing staff of Company policies and procedures and adherence to these policies and procedures;
Set a regular workshop cleaning schedule highlighting employees specific duties;
Make suggestions to management for improvements to the Departments operations;
Maintain a well-trained workforce and supervise in-house training as required;
Ensure the development and progress of all employees;
Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance;
Quality control
*Upon completion of repairs and/or rework inspect and quality check with Technician who completed the job to ensure the part and components has been repaired/reworked or manufactured in accordance with the customers instructions and manufacturers guidelines.
Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
Ensure all customer equipment/machinery is properly maintained and serviced and at the end of the contract presented back to the customer in a clean and presentable.
Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition;
Housekeeping/Safety
Follow housekeeping, safety and security procedures that result in a safe and attractive
environment.
Discourage, in a friendly manner, any entry to work areas by customers to ensure the safety of all concerned.
Follow and comply with all the Customers workplace health and safety procedures.

Quality
Maintain adherence to ISO 9001:2015 standard and quality policy of the Company.
Report all customer complaints (internal and external) and conditions that are adverse to the operational efficiency of the department or achievement of quality.
Make suggestions for improvement as appropriate.
Workplace Health and Safety Duties:
Care for the health and safety of self and others.
Follow workplace procedures and instructions to achieve good OHS practice.
Maintain tools, equipment and facilities to make sure of safe performance and good OHS practice.
Identify and report unsafe, unhealthy or hazardous worki