Short Term Insurance Quality Assurance Officer

East Rand - The Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures, and standards of quality. The Quality Assurance Officer will thus mainly be responsible for carrying out quality assurance audits as per prescribed audit plans, ensuring that proper methodologies and processes are being followed. He/ she will prepare QA audit working papers to ensure that all information required for audit has been obtained and that shortcomings are reported.The nature of the audits will be short term insurance operations, such as claims and underwriting, for both internal staff, mandated brokers, and suppliers.RECOMMENDED QUALIFICATIONS? Matric? Further Education and Training Certificate (FETC) in Short-Term Insurance? Formal certification in Internal Auditing best practices - preferredMINIMUM OTHER TRAINING REQUIRED? Computer literate – Microsoft Word, Excel, and Outlook.? Exposure to, or work experience on the TIAL Operating System (System A) – highly advantageous? Experience or knowledge of other insurance systems such as Cardinal 360, MMX, etc. – highly advantageous? Sound knowledge and understanding of short-term insurance claims and underwriting operations – essential. Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.? Experience working with auditing systems such as TeamMate, or CAATs or similar – advantageous? Experience or exposure in forensic auditing - advantageous? Experience in data analytics and reportingMINIMUM YEARS OF FORMAL & INFORMAL EXPERIENCE REQUIRED? Previous work experience in Short-Term Insurance Claims and Underwriting - essential? At least 2 years’ relevant work experience doing internal quality assurance audits (including auditing of mandated brokers)COMPETENCIES REQUIRED? Effective Communication skills (verbal and written)? Effective Report writing skills? Display good analytical reasoning skills? Demonstrate relevant business process and functional knowledge? Demonstrate good knowledge of audit procedures and methodologies.? Solution based thinking? Display good attention to detail? High levels customer service orientation? Ability to perform without or with limited supervision? Ability to use own initiative when dealing with ‘out of the ordinary’ scenarios? Ability to be flexible and adaptable to change? High levels of self-perception (confidence, self-empowerment, optimism, self-respect)? Effective Time management skills? Demonstrate high levels of accountability? High levels of stress tolerance. Must have the ability to operate effectively under high levels of pressure and work volumes? Ability to build value adding interpersonal relationships with colleagues, managers, and brokersJOB SPECIFIC INFORMATIONKey Performance Areas1. Determine and plan the scope and objective of the area being audited.2. Document if not already in place risks associated with the area being audited3. Consider contro