Service Manager at Taylored Appointments

* A bachelor's degree in business, administration, or related field. * Previous sales and management experience may be advantageous. * Strong industry knowledge. * Excellent leadership, communication, sales, and customer service skills. * Computer literacy and good organizational skills. * Strong creative thinking and problem-solving skills. * The ability to work under pressure and handle stress. To have a strong sales-minded attitude as well as excellent leadership skills.To also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors. * Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. * Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. * Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. * Setting up and maintaining a service desk and evaluating its efficiency. * Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. * Monitoring department issues and client complaints to create methods to lessen recurring issues. * Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. * Maintaining strong relationships with manufacturers, dealers, and sales representatives. * Helping to train new employees in company procedures. * Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.