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East Africa Global Concierge
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General Details
Description
East Africa Global Concierge
Location: Arusha, Tanzania OR Nairobi, Kenya
BRIEF
The Company’s Global Concierge service is a personal, bespoke global ‘access platform’ for direct, indirect guests, and travel partners, for guests travelling with the company in Africa. It provides information and assists with travel requirements pre, post, and during travel with the company – ensuring guests and trade partners receive a personalised, worry-free experience. The in-country support service will operate seven days a week.
KEY OUTPUTS
- Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife
- Calm and professional communication skills in order to service travel partners, direct and indirect guests
- Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
- Proactive selling of the company’s Africa products and services ensuring the best suitable safari
- Meets people and responds to a variety of situations with poise, patience, and discretion
- Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
- Have a strong knowledge of the company and the regions and territories it operates
- An independent, curious and “can do it” nature
ADDITIONAL DUTIES
- Attend and participate in continuing educational programs and training webinars
- Support and Assist other departments and offices during leave cycles
QUALIFICATION REQUIRED
- High School Qualification, 3 year University/College Qualification advantageous
- 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience
KNOWLEDGE REQUIRED
- An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, the company’s Guest Information System - training provided)
- Good destinations knowledge of East Africa preferable
- A willingness and aptitude to learn
SKILLS REQUIRED
- Experience with multi-currency with an understanding of the principles of foreign currency
- Working in an orderly manner
- Must possess multi-tasking skills with constant interruptions
- Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
- Customer Service and Relationship focused
- Working under pressure
-
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Id Subtitle 1191951557
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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