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Head of Logistics
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2 years ago3865 views
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General Details
Location:
Advertised By:Agency
Company Name:Empire Recruitment
Job Type:Full-Time
Description
Responsible for ensuring that multi-client operations are managed in accordance with company standards, policies and procedures and ensure that strategy, goals, and initiatives are cascaded down through the various operations; ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and continual improvement initiatives, ensuring profitability and business growth, taking ownership and implement, maintain and improve best industry logistics and warehousing practices.
Qualifications
- Matric essential.
- Bachelors Degree in Logistics/Supply Chain
- Honours (advantageous)
- 7 – 10 years relevant industry experience, including solid experience in the warehouse and the logistics industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTQ5NTE2MzU0P3NvdXJjZT1ndW10cmVl&jid=377288&xid=1549516354
Id Subtitle 1021757520
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Empire Recruitment
Selling for 2+ years
Total Ads124
Active Ads124
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PURPOSE OF JOB
To assume full control of the daily detailed activities across allocated areas and locations, ensuring that the external and internal SLA’s are achieved in line with the Standard Operating Procedures (SOP) and Compliance Standards and Policies.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Process Management
Supervises the daily activities of the areas and locations under your control.Liaise and manage the co-ordinators and staffing to ensure that the daily, weekly and monthly objectives are achieved.Conduct start and end of shift daily.Ensure that all SLA are met for internal and external clients.Manage non-performance matters and report the process to your manager.Ensures good housekeeping within your defined areas and locations.Ensure compliance to SOP, company policies, standards, system usage, etc.Manage & mitigate any risks and report and track all maintenance and risk concerns in-line with OHS and organisational risk requirements.Collate stats for daily, weekly and monthly submission to the Manager.Conduct daily site inspections.Communicate timeously to all internal operational areas on any exceptions.Supervise staff and process over multiple sites.
People Management
Ensures that permanent and temporary staff is trained, inducted on first day, skilled and that their expertise is optimally applied.Ensures that the working environment contributes to improve staff morale and increase productivity.Responsible for performance management of staff.Responsible for resource planning based on demand and motivate to Line Manager.
SUPERVISORY RESPONSIBILITIES
Has overall responsibility for a staff complement of 5 to 35.Has overall responsibility for defined areas and locations.
QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
B Degree – Operations / Warehouse / Project ManagementMinimum 3 years supervisory experience, specifically in the fields of processing, logistics and warehousing operations.Ability to multi-task and processMust be computer literature.Professional appearance and good communication skillsAbility to work beyond regular work hours when required.Good understanding of excel, word, etc. Must have the ability to manipulate the excel spread sheets to present stats in the desir...
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Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager.
Duties & Responsibilities:
BPO Opps Management
Develop and execute the overall operational strategy for the BPO division, aligned with the companys goals and objectives.Lead, mentor, and manage a team of managers and supervisors to ensure effective service delivery, adherence to quality standards, and achievement of performance targets.Establish and monitor key performance indicators (KPIs) to track and improve operational efficiency, client satisfaction, and financial performance.Analyze market trends, industry best practices, and emerging technologies to identify opportunities for process improvements, automation, and innovation within the BPO operations.Collaborate with cross-functional teams, including sales, marketing, and technology, to drive revenue growth, enhance client relationships, and develop new service offerings.Develop and maintain strong relationships with key clients, acting as a strategic partner and trusted advisor to address their evolving needs and drive long-term satisfaction.Ensure effective quality assurance processes and controls to ensure adherence to service level agreements (SLAs), compliance with regulations, and continuous improvement in service delivery, by working closely with the QA teams and Managers.Identify and mitigate operational risks, proactively addressing potential issues and ensuring robust business continuity plans.Monitor and manage operational budgets, resources, and costs to optimize efficiency and profitability.Provide regular reports and updates to the executive team, highlighting operational performance, challenges, and opportunities, and making strategic recommendationsLead and oversee the end-to-end operations of the BPO division, ensuring efficient and effective service delivery, adherence to service level agreements (SLAs), and achievement of key performance indicators (KPIs).Develop and implement operational strategies, policies, and procedures to drive performance improvements, enhance productivity, and optimize service quality.Monitor and analyze BPO operations performance metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity, and/or sales enviroments metrics, and take proactive measures to meet or exceed targets.Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development among the BPO team members.Manage and cultivate client relationships, acting as the primary poi...
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Client based in the Eastern Suburbs of Johannesburg seeks the services of Depot - Administrative Assistant reporting to Assistant Depot Manager, Depot Manager to assist the Depot in all operational aspects of the depot rental function.
Principal Accountabilities:
To assist in the management of day to day operations of the rental and contract fleet.To ensure all rental documentation is correctly completed.To ensure all vehicle damage is progressed as per company procedures.To liaise with credit control and investigate and respond to customer invoice queries.To complete general administration tasks – eg updating customer insurances, vehicle. mileages, tachograph analysis and various fleet reports.Maintain and reconcile daily, weekly and monthly fleet reports on the Kerridge system.To deputize for the Assistant Manager in his/her absence.To assist in the achievement of depot revenue targets in line with company budget.To actively promote depot growth by participating in sales initiatives, capitalizing on sales opportunities and delivering excellent customer service.To assist in managing driver resource on a daily basis including all legal requirements.To assist in minimizing the off-road time for all vehicles and compliance to O License regulations.
Key Technical Skills
* Operating knowledge of Kerridge System
Core Areas of Knowledge, Skills & Experience
Essential
* Effective verbal and written skills, coupled with strong decision making and problem solving skills.
* Commercial awareness.
* Excellent customer service skills.
* Drivers Licence.
* Planning and administrating, communicating and influencing, accountability for results.
Desirable
* Knowledge of Transportation and Logistics industry.
* Strong PC literacy.
* Understanding of vehicle maintenance
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The role offers you:
The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.Initiate employee incentives to drive performance in the operation.Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.Oversee quality control and other compliance applicable to the client and local legislation.Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.Support the team leaders in agent performance reviews with the agents.Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
The expertise we require:
3 to 5+ years’ experience managing a sales campaign, within a BPO environment.Experience in Telco is an additional advantage.Sales track record of building exceptional team performance.Dynamic and proven leadership ability to accelerate growth.
https://www.ditto.jobs/job/gumtree/3734130342?source=gumtree
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Our client in the Refrigeration Industry, based in Johannesburg (City Deep), is currently looking to employ an experienced National Warehouse & Distributions Manager.
An awesome career opportunity awaits !
Requirements:
The successful candidate will have Matric and a relevant degree in either Warehousing, Distribution, Logistics or Supply chain management will be beneficial.5 years of experience in warehousing and logistics as well as at least 3 years of proven team management experience.Previous experience working extensively with third-party logistics service providers or related is essential and warehouse management systems experience will be advantageous.Knowledge of stock take processes and associated terminology as well as Basic South African Labour Law.The successful candidate will be advanced is MS Excel, have good administration skills and good Intermediate verbal and written communication.Must have leading and supervising as well as interpersonal skills and be a strategic thinker.
Responsibilities:
Measure the service performance of the flow of stock (policies and procedures to be established for this).Implement and maintain a performance management system.Ensure regular floor walks are conducted and resolve any issues in the warehouse.Ensure adherence to the warehouse minimum standards.Ensure discipline is appropriately achieved through studying the disciplinary code and holding supervisors and warehouse workers accountable.Ensure yearly safety training for safety champions.Ensure all warehouses are compliant to health and safety standards.Develop all warehouse workers through conducting bi yearly harness, forklift, lifting of boxes, and general safety training for all branches.Ensure that all new employees are properly inducted.Plan main warehouse workforce and work tasks for the busy periods.Capture leave for main warehouse workers on the ESS system upon authorisation of leave requested.Manage the time and attendance of the warehouse employees.Assist with stock replenishment by liaising with stock controller and relevant branch manager.Check daily IBT’s received from the Branch Managers for accuracy.Check stock replenishments requested by the stock.Plan and organise cycle count every four months.Manage year end stock takes across all the branches.CN/RFC and DN audits to be conducted regularly.Cycle counts conducted daily, and cycle counts SOP.Organise and ensure implementation of all the warehouse processes and policies as well as layouts.Ensure the standardisation of labelling and barcoding by ensuring policies and procedures are adhered to...
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The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy through the provision of: Facilitation services for the planning, implementation and monitoring of customer engagement, benefit counselling, brand awareness, client take on and member education .Project management services to execute and manage key organization-wide strategic and operational projects.
BUSINESS IMPROVEMENT :
Analyze and identify opportunities for business process improvements wrt. Customer engagement, brand awareness, client take on , and education of members.Study, assess, and analyze the current working environment to enhance processes to improve on and enhance the relationship with clients.
POLICIES, PROCEDURES AND PROCESSES:
Manage and ensure accessibility and effective implementation of policies, procedures and controls covering all areas of assigned departmental activity so that all relevant procedural / legislative requirements are fulfilled to ensure that the SLA for all clients are upheld
OPERATIONS MANAGEMENT:
Assist in the administration and monitoring of the day-to-day operations of the Admin teams / key account managers or key stakeholders externally within required performance parameters;Provide administrative support to the COO and It to enhance the execution of her responsibilities;Assist in the administration and all associated document management, governance and record keeping in line with SEB policies and procedures to maintain compliance and manage associated risks.
PROJECT MANAGEMENT:
Coordinate and support selected SEB strategic projects / initiatives from inception through planning, implementation, monitoring, evaluation and conclusion to ensure delivery of strategic objectives, on time and within budget and other constraints.May be required to assist in data governance, research, analytics and reporting.
SECRETARIAL SERVICES:
Provide secretarial services on selected governance structures and decision-making committees on which the COO ;This includes logistics coordination, agenda planning, working with presenters to prepare prior to submission / presentation, material collection and distribution, attendee tracking and posting of minutes.Contribute towards the negotiation of internal service level agreements where necessary.Continuous improvement/ Innovation.Contribute towards the identification of opportunities for continuous improvement of the SEB operational processes, p...
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