Tech Support Customer Service Representative

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

• Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
• Apply empathy and patience when dealing with irate customers
• Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
• Ensure customer call backs to provide an update on the progress of the query
• Ensure first call resolution on customer queries
• Strive for excellence with every interaction

Minimum Requirements

• Passion for customer service & must enjoy problem solving & exceeding customer expectations
• Experience dealing with customer complaints
• At least 1 year experience in customer services, preferably in a call center
• At least 1 year technical support experience
• Matric
• Computer literacy

Working Hours

• 06h00 – 22h00 Monday to Sunday on rotational shifts
• Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

• Value-driven company with a culture that focuses on “People Come First”
• Theoretical & practical world-class training to ensure you can apply what you have learned
• Extensive support during incubation to ensure high levels of success in our dynamic operation
• Long-term growth opportunities