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Sales Team Leader
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General Details
Description
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
Team Leadership
- Provide strong leadership and mentorship to a team of sales representatives.
- Set performance expectations and objectives for team.
- Conduct team meetings communicating goals, strategies and updates.
- Motivate and inspire team to meet and exceed sales targets.
Sales Performance
- Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
- Provide constructive feedback, coaching and training to improve performance.
- Develop and implement strategies to maximise sales and conversion rates.
- Identify areas for improvement and implement corrective actions needed.
Reporting and Analytics:
- Maintain accurate and up to date records of team performance and individual metrics.
- Analyse data and trends to make informed decisions and adjustments to sales strategies.
Compliance:
- Ensure that the team adheres to company policies, industry regulations and quality standards.
- Conduct QA checks ensuring service quality.
You will need:
- 2+ years’ experience as a Team Leader on a sales/outbound campaign
- Good career track record
- Excellent written and verbal communication
- Proven track record in meeting sales targets
https://www.ditto.jobs/job/gumtree/2364859604?source=gumtree
Id Subtitle 1235053993
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CallForce
Selling for 2+ years
Total Ads165
Active Ads165
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REQUIREMENTS:
Bachelors degree in Business Administration (or similar)10+ years sales experience in real estate in Cape Town5+ years people management experience and proven track recordProven track record of success as a Sales Manager in the Cape Town and Atlantic Seaboard real estate market, demonstrating a deep understanding of the local market dynamics and buyer profiles eg. Investor buyers, owner/occupier, fist time buyersCRM knowledge and experienceBased in Cape Town (this is an office based role)
JOB DESCRIPTION:
Sales Strategy and Planning:
Develop comprehensive sales strategies and plans specifically designed for the Cape Town and Atlantic Seaboard real estate markets, taking into account local market dynamics, customer preferences, and regulatory requirementsConduct thorough market research and analysis specific to Cape Town and the Atlantic Seaboard, including factors such as property demand, pricing trends, buyer demographics, and lifestyle preferences in these areasUtilize insights from the local market to determine pricing strategies, product positioning, and competitive advantages that resonate with buyers in Cape Town and the Atlantic SeaboardCollaborate closely with marketing and leadership to adapt sales and marketing efforts to the local market, utilizing channels that effectively reach and engage with the target audience in these areas in order to generate high quality leads at appropriate volumes in order to create solid opportunities to move stock in both future and current developmentsRepresent Sales within the Leadership Team
Sales Team Management:
Lead a skilled and knowledgeable sales team that understands the unique characteristics and nuances of the Cape Town and Atlantic Seaboard real estate marketsDefine clear performance metrics and sales targets for individual team members, considering specific geographic territories within Cape Town and the Atlantic Seaboard
Provide ongoing coaching, feedback, and training to enhance the teams sales skills, product knowledge, and understanding of the local market conditionsFoster an extreme ownership and collaborative team culture that encourages sharing of local market insights and best practices among the sales team members, but primarily owns and drives competitor and market analysis reporting on a quarterly basis in order to inform product development and marketing effortsProactive and ongoing performance management
Customer Relationship Management:
Cultivate and maintain strong relationships with key clients (network), real estate brokers when relevant, investor...
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards.
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Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth...
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The successful candidate will play a critical role in supporting the development and execution of marketing strategies and campaigns that drive awareness and revenue for our company.The Marketing Coordinator will serve as the main point of contact with dealerships in assistance with online and offline marketing-related matters. The candidate will ensure that marketing activities are planned and implemented in order to assist the dealership in reaching its targets. Responsible for developing marketing campaigns based on current trends to reach our predetermined goals.What we offer:• Competitive salary• Provident Fund and Medical Aid BenefitsMinimum Requirements• Bachelors degree in Marketing, Communications, or a related field.• 3+ years of experience in marketing, automotive experience advantageous.• Excellent communication and interpersonal skills.• Strong project management skills and attention to detail.• Proficiency in Microsoft Office and Adobe Creative Suite.• Experience with website content management systems, social media platforms, and email marketing tools.• Ability to understand social media trends in the digital content and social media space.• Proficiency with video and photo editing tools and digital media formats.• Ability to work independently and as part of a team in a fast-paced environment.Duties & Responsibilities• Develop, implement, and manage marketing campaigns to promote the products and services of a dealership.• Identify trends and insights, and optimize spend and performance based on the insights.• Assist in the planning and execution of marketing campaigns, promotions, and events.• Collaborate with various departments to ensure consistent messaging and brand identity across all dealerships.• Adjust ongoing campaigns accordingly to ensure the best possible results.• Manage the production and distribution of marketing materials, including print, digital, and social media.• Monitor and analyze market trends, competitor activities, and customer feedback to inform marketing strategies.• Develop and maintain relationships with media contacts, influencers, and partners.• Coordinate the companys presence at trade shows and other industry events.• Conduct market research and gather customer insights to inform product development and positioning.• Implement and develop initiatives and strategies in conjunction with the Marketing Manager.• Maintain and update the companys website, social media profiles, and other digital channels.• Assist in the creation and execution of email marketing campaign
Please email CV to charmaine@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/3962354353?source=gumtree
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
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Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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Mission:
To provide business focused management accounting, bookkeeping, budgeting, reporting, internal control services and meticulous record keeping to the Company.Furthermore, the position requires analysis and reporting on key financial data within the organisation, ensuring that management and shareholders receive timely and accurate information.
Responsibilities:
Management of financial processesMonthly bookkeeping and financial reporting to stakeholdersSubmission of monthly reporting to shareholders and managementResponsible for the payments process and related controls over the payment processMonitoring adherence of financial policiesContract management (ensuring adherence to the financial aspect of contracts which the company is party to)Preparation, monitoring and adherence of annual budgetPreparation and submission of bi-annual financial model to the Company lendersMonitoring of costs against budget, reporting the deviations and suggesting improvements/cost savingsPreparing monthly cash flow forecasts and regular monitoring of cash flowTax submissions and compliance (VAT, Employee’s tax, dividends tax and Income Tax)Preparation of taxable income calculation including deferred tax reconciliationResponsible for the provision of an analytical and advisory function to managementResponsible for monthly creditors reconciliation and uploading of all supplier invoices into supplier management systemResponsible for submission of annual returns to CIPCManage the external financial auditPreparation of Annual Financial Statements in terms of IFRSEnsure that a strong working relationship is maintained with stakeholdersEnsure that financial records are valid, accurate and completeProven communication ability, specifically for report writing and presentationPreparation of financial reports in the quarterly board pack and presentation to the board of DirectorsWork closely with General Manager, Plant Managers and Administrators
Degree/Training:
Com Financial AccountingPostgraduate in Financial Accounting (advantage)Numerical Aptitude and attention to detailGood Communication and presentation skillsWillingness to take on responsibilities and challenges
Additional Training:
Detailed understanding of IFRSExcellent Computer literacy, excel,SAP system (advantage)Must have valid Code B drivers licence
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTY0MzAwOTg4P3NvdXJjZT1ndW10cmVl&jid=1306977&xid=4164300988
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