Safari Operations Consultant (Senior Level)

Responsibilities and Duties

• Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from the quote stage through to client travel
• Checking availability of our client and 3rd party properties through various online platforms as well as email requests
• Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
• Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
• Provisional holding of the company’s accommodation on inventory management system
• Confirmations of all services upon guest confirmation, checking for accuracy
• Checking invoices match costs in the quote system and flagging discrepancies to the East Africa Specialist
• Liaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needs
• Updating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stage
• Preparation of final documents for final checks by East Africa Specialist
• Report any errors or issues to you line manager immediately upon discovery
• Provide proactive support to colleagues during peak or leave times
• Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets
• Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
• Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

Requirements and Qualifications

• Strong administration and organizational skills with great attention to detail
• Meticulous attention to detail
• Excellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
• Excellent time management skills with the ability to mulit-task and prioritize tasks
• Good computer literacy including the use of inhouse sales systems
• The ability to work well under pressure
• Proactive mindset and can-do attitude
• Ability to work independently as well as within a broader team setup

Requirements and Qualifications - A...