Sales Team Leader

1 year ago1599 views
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General Details
Advertised By:Agency
Company Name:CallForce
Job Type:Full-Time

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role


  • Team leadership and management
  • Guide agents by demonstrating exceptional customer satisfaction
  • Guide, coach and Determine training needs for staff.
  • Communicate job expectations to Agents
  • Harness agent’s potential to perform optimally
  • Tailor recommendations to improve Consultants on reaching their targets.
  • Monitor attendance, punctuality and leave of personnel
  • Keep to date and abreast of industry trends industry trends
  • Manage requests/escalations between different business units to solidify resolution outcomes
  • Report on a regular basis on statistics, data, ratios, attrition, and terminations
  • Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
  • Frequent monitoring of metrics, data and reporting on operational status
  • Manage quality assurance
  • Oversee the overtime process and monitor different shifts that are in place


  • Requirements
  • Completed Matric
  • A minimum of 3 years outbound management experience


  • Competencies
  • Strong ability to manage a sales team
  • Strong ability to empathise with customer
  • Strong problem-solving skills
  • Ability to resolve escalated customer issues
  • Drive Sales
  • Ability to multi-task

Id Subtitle 1140747444
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