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German Customer Support Advisor - (E-Commerce)
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1 year ago1399 views
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General Details
Description
Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.
Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.
Responsibilities: ?
Attend to all customer queries relating to online orders or the ordering process via email and phone
Provide account support to customers
Act as an advocate for our customers, reporting and acting on observed areas for improvement
Provide prompt, efficient, detailed, customer-oriented service to all customers
Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
Ensure internal reference pages are updated
What do we offer:
Competitive Salaries
Medical Aid Contribution (including Spouse and up to 3 children)
Career Growth Opportunities (locally and globally) within an exciting and fast-growing global company
Work Visa
Quarterly performance bonuses
Part time options available (no less than 20 hours)
Qualifications
Basic Qualifications
Excellent verbal and written skills in German
Or Good command of spoken German, basic written skills
Excellent command of English Language (verbal and written)
Matric or equivalent qualification (Grade 12/Standard 10)
Solid typing, phone, and computer navigation skills
Ability to efficiently navigate the internet
Ability to thrive in a fast-paced work environment while maintaining high quality outputs
Ability to work as an effective team member
Strong interpersonal skills
Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
Positive attitude and a ...
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Id Subtitle 1127662753
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service
RESPONSIBILITIES
Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to:
Analysis using tools like SQL Profiler, Network sniffers and Windows Performance MonitorT...
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Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)
Key duties and responsibilities:
Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media
Identify and assess customers needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customers satisfaction
Maintain a high level of product knowledge to effectively address customer questions and concerns
Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)
Skills, attributes, experience and education:
At least 2 to 3 years customer service experience
Customer-centric attitude
Strong communication skills as well as excellent English written skills
Problem-solving ability and conflict handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous
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The Manager MDR is responsible for the delivery of our clients Cloud MDR service offering. This includes the following processes, responsibilities and tasks:• Day-to-day functional management of the MDR team and members• Project management for connecting customers to the Cloud MDR• Preparing and monitoring the Cloud MDR SLA for customers• Sending out monthly Security Incident & Change Reports (SICRs)• Recurrent meetings with the customers• General relationship management with the Cloud MDR customers• Assessing and managing customer requests (RFCs) for the Cloud MDR service• Monitoring Incident Report, Incident Respond and Security Breach processes• Acts as an escalation point for the Cloud MDR service• Implementing operational improvements for the Cloud MDR• Monitoring the quality of the overall Cloud MDR service (process-based, human and tooling)2. Goals• Continuous build-up and maintenance of the quality of the Cloud MDR services (staffing, processes and tooling)• Structure of the Cloud MDR team in combination with the growth of the clients Preservation and further development of knowledge• Keep customer churn as low as possible• Budgeting and capacity
4. Knowledge, development & skillsThe educational level of a Manager MDR needs to contain the following:• Bachelor’s degree or equivalent ability• Global knowledge of applied ICT Technology• Knowledge of current development in the IT security field• Be a conversation partner for existing and new customers• A minimum of 5 years of experience in a project management function in a complex organization, with an emphasis on Agile/Scrum• Knowledge/experience in account management and service/delivery managementExams:• AZ-900 – Microsoft Azure Fundamentals• MS-900 – Microsoft 365 Fundamentals• SC-900 – Microsoft Security, Compliance, and Identity FundamentalsSkills:• Analytical• Decisive• Concerned• Commercial insight• Flexible• Integer• Organization sensitive• Service-oriented• Ability to work process and project-based• Fluent in written and spoken English
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Duties and Responsibilities Include (But are not limited to) :
Monitoring the hub performance by performing daily inspectionsReferring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolutionRecommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceededBeing point of contact for Customer Service and delivery hubs, ensuring query resolutionReport generation, so that hubs and their franchisees are aware of their current performanceData capturing into the respective systems to ensure business and customers are up to date with deliveriesQuality control of dataOther duties and tasks as assigned
Role Qualifications and Experiences:
Matric (Grade 12)Relevant Diploma or DegreeAbility to read and write in English and interpret written instructionsConfidence in sharing information and providing feedbackSolid communicationGood working knowledge of internet browsers, MS Excel (advanced) and MS OutlookBasic math skills and sound mathematical reasoningMust have an organized approach to task completion and great attention to detailAbility to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobAble to communicate with all levels of managementStrong organization skillsDemonstrated ability to effectively complete work records with strong attention to detail.Ability to read and interpret data and draw valid conclusionsAbility to work in a fast-paced environment
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The Payments department currently has a temporary vacancy for a hardworking, dedicated individual to join their team. The primary purpose of this role is to provide administrative support to the payments department. He/she will also be required to:
Prepare Payments to CustomersAccurately monitor customer intake (Industrials and Dealers)Accurately Process Payments to CustomersLiaise with SA Metal Scrap Buyers on Customer queries, enquiries and pricesAccurately prepare accruals schedule (Payments and Advances)Liaise with Weighbridge and Non Ferrous Intake
Qualifying Experience:
MatricRelevant tertiary qualificationAt least 3-5 years’ experience in a similar positionComputer literate (MS Office)
Qualifying Attributes
Hard-working and self-motivatedTime management and organizational skillsDisplay a professional work approachAbility to work in a team and independentlyLogical and detail orientated methodologiesCommitment to a strong business ethic and integrityMeticulous attention to detailExcellent planning, organisational, and decision-making skillsExcellent oral and written communication skills on all levelsAbility to multi-task and manage demanding workload in a pressurised environmentProfessional attitudeConfidentiality, tact and discretion essentialExcellent problem solving skills coupled with the ability to think on your feetCommitment to a strong business ethics and integrity
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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